IT Analyst -Remote Work

Job Title: IT Analyst

Location: Remote, but must be local to HQ( Vienna, VA) /GPO/SDO ( San Diego, CA) /WCC

Duration: Multiyear Contract

Hours: Monday Friday, 8:00 am to 4:30 pm EST

Required Qualifications:
Bachelor s degree in Computer Science, Information Technology, or a related field.
5 years of experience in IT project management, specifically in desktop software delivery, automation, and customer experience.
Strong knowledge of ServiceNow, MyIT, MECM, MacOS, Windows, and Citrix applications.
Strong communication and documentation skills when presenting status reporting, findings, conclusions, and other information to a variety of audiences.
Strong understanding of Agile Project Management methodologies and Scrum Framework.
Strong documentation skills in writing Standard Operating Procedures and end-user guides.
Extensive experience writing and prioritizing user stories, ensuring timely delivery.
Proven experience in data analytics and metrics reporting.
Proficiency in developing reports and dashboards using ServiceNow and Microsoft Suite.
Excellent communication and stakeholder management skills, with the ability to negotiate and report statuses and findings. Strong planning and time management skills with the ability to prioritize and execute.
Strong problem-solving skills and attention to detail.
Self-starter with a positive attitude, willingness to hit the ground running, and ability to work independently and in a team environment
Diplomatic in exchanging information and addressing sensitive issues.
Preferred Qualifications:
PMP or similar project management certification.
Experience with ITAM and SCCM/MECM data management.