What are the responsibilities and job description for the Member Services Associate position at RapidRatings?
Own a hands-on tactical role focused on client satisfaction and operational support - Hybrid & remote work options available.
As a boutique fintech company, we provide our employees unique opportunities to gain extensive exposure to various problems and be empowered to find solutions to impact our business. RapidRatings is actively looking for an energetic Member Services Associate to join our growing Client Delivery and Operations team.
The ideal candidate for this role is a strong communicator with an eye for details, the ability to influence, and experience supporting operational initiatives in a fast-paced, high-volume environment. Fluency in a second language would be a huge plus! If you believe this is you, we want you on-board!
If you combine financial statement knowledge with solid critical thinking skills, this position offers you several great opportunities. In this role, you will:
- Expand your experience by engaging with private companies around the world to enable their participation in our clients’ risk management programs. This role will work with senior management from private companies to facilitate the submission of confidential financial information, guiding these individuals through our programs, models, and process
- Have influence by facilitating the submission of confidential financial information from senior management as well as identifying and overcoming roadblocks efficiently and professionally
- Develop into a Program Expert by introducing and explaining our business model, products, and processes to private companies. The person best suited for this role will be comfortable moving quickly and managing multiple projects and initiatives simultaneously
- Work with a highly engaged team that values employee input, management transparency, and entrepreneurship. RapidRatings is a place where you can make a direct impact, take pride in your work, and enjoy yourself
- You will earn a competitive salary, bonus potential, unlimited PTO, and comprehensive benefits
*Salary - $55,000 base plus OT and incentive*
To meet the basic qualification for this role, you will have legal authorization to work permanently in the United States for any employer without requiring a visa transfer or visa sponsorship now or in the future. In addition, to be a good fit for the Member Services Associate opportunity, you will have:
- Bachelor’s degree (or equivalent) with 1-3 years of work experience
- Prior experience in a client interaction role is ideal. Proven ability to interact professionally and effectively with clients
- Experience working with financial statements preferred
- Ability to prioritize and organize high volume work
- Proficient with Microsoft Office Suite
- Fluency in a 2nd language is a plus!
In addition, success will require the following core characteristics:
- Strong written and oral communication skills and can communicate effectively across all levels, including clients and prospective clients
- Client/Customer oriented; tactfulness and courtesy
- Excellent diligence and analytical skills
Note: Our Quincy office is open with continued options of hybrid on-site/remote working. We understand each person’s circumstances may be unique and we will work with you to explore suitable options. For anyone in the Greater Boston area, the expectation on this role is 2 days a week in the office to interact with other team members.
For applicants outside of the Greater Boston area (90 minute commute), the role will be considered fully remote.
Why join RapidRatings?
Here at RapidRatings we foster an environment where employees feel recognized for their contributions, appreciated for their individuality, and empowered to do their best. We know that bringing together employees with different backgrounds, perspectives and experiences sparks innovation, promotes better decision making and yields the creative problem solving that’s critical to our long-term success. We offer an attractive benefits package with bonus, flexible work environment, unlimited PTO, and much more. With us, you are not just a number – we value people who are working hard and strive to make a real difference. Join our team to be a part of an industry-changing company and drive your career in the right direction.
Would you like to know more about us and RapidRatings?
Head over to our website: https://www.rapidratings.com
*RapidRatings International Inc. (“RapidRatings”) is proud to be an Equal Employment Opportunity. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We may access publicly available information as part of RapidRatings review of your application. This online application feature is hosted in the United States by RapidRatings, Inc., and we may process your application and information relating to you in the United States, Ireland and other RapidRatings locations, as we deem appropriate under the circumstances. By submitting your application information, you are agreeing to the terms above. All resumes for RapidRatings positions must be submitted in English unless otherwise noted on the job description.”
Salary : $55,000
