What are the responsibilities and job description for the Director, Product Design & User Research position at RapidSOS?
In the time it takes you to read this job description, RapidSOS will have handled ~1,380 emergencies.
At RapidSOS, we are committed to using technology to build a safer, stronger future and working together to save lives. We're in an exciting phase of growth, welcoming new members from across the globe to our mission-driven, ambitious, and inclusive team. Our work is founded on our values of trust and safety , pioneering , urgency , and purpose over pride , all of which support a company culture where people can innovate, collaborate, grow, and, above all, make an impact. If that sounds like an exciting opportunity, we want to hear from you!
RapidSOS is an intelligent safety company that harnesses artificial and human intelligence to fuse life-saving data from 540M connected devices, apps, and sensors from 200 global technology companies to over 21,000 public safety agencies in six countries. Whether there's an unsafe moment or an emergency, RapidSOS Ready devices, vehicles, homes, or buildings deliver essential data to the right place when it matters most. Learn more at www.RapidSOS.com.
What this role is about : At RapidSOS, we're on a mission to transform emergency response and protect lives through cutting-edge technology. We're looking for an innovative and strategic Director of Product Design & User Research to help drive this mission forward. Reporting to the Head of Product, you'll play a pivotal role in shaping the experience of intuitive, AI-powered solutions that empower first responders and save lives.
In this role, you'll lead a talented team of 2-3 direct reports and work closely with cross-functional stakeholders to create seamless, intelligent, and user-centered experiences. You'll leverage your strong foundation in modern web design, human factors, user research, and usability testing to build products that meet the highest standards of design, usability, and effectiveness.
If you're passionate about designing technology that truly makes a difference, thrive in fast-paced, mission-driven environments, and are excited about the power of AI to revolutionize emergency response, we'd love to hear from you!
What you'll do : User Research & Insights
- Lead and oversee comprehensive user research initiatives to deeply understand customer needs, pain points, and workflows.
- Translate research findings into actionable insights that shape product design and strategy.
- Advocate for the user and their experience at every stage of the product development lifecycle.
Design Leadership
Team Leadership & Development
Cross-functional Collaboration
Advocacy & Communication
What we're looking for in our ideal candidate :
Nice-to-have experience (but not required!) :
What we offer :
If you're curious to learn more about RapidSOS, you can check out https : / / rapidsos.com / blog /
Starting pay for a successful applicant will depend on a variety of job-related factors, which may include experience, relevant skills, training, education, location, business needs, or market demands. The salary range for this role is $200,000 - $220,000. This role will also be eligible to receive equity options. #LI-Remote
RapidSOS is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status.
Interested in the role but you don't meet 100% of the requirements? We'd love to hear from you! We encourage you to apply; we'd be excited to see if your unique skill set and experience could be a match.
Salary : $200,000 - $220,000
