What are the responsibilities and job description for the Field Service Technician position at Rapiscan Systems?
Responsibilities:
- Installs, repairs, and maintains equipment in the field.
- Achieve contractual requirements for metrics, information reporting and customer management.
- Must be able to respond to emergency and non-scheduled calls for service daily within established response time goals.
- Responsible for meeting daily service repair needs and driving customer satisfaction at assigned sites / locations.
- Completes all scheduled maintenance within required deadlines.
- Documents all maintenance and repair work submitting paperwork in required time frame.
- Order, install, and return parts per regulation.
- Maintain a safe/clean work environment and ensure company safety procedures and product workmanship procedures are adhered to:
- Report all accident and safety incidents. Complete accident reports when required and work with management to investigate, identify, and implement corrective/preventative actions.
- Ability to complete all training courses within a timely manner with stated passing grade
- Uphold the Company’s core values of Integrity, Innovation, Accountability, and Teamwork.
- Demonstrate behavior consistent with the Company’s Code of Ethics and Conduct.
- It is the responsibility of every Rapiscan Systems employee to report to their manager or a member of senior management any quality problems or defects in order for corrective action to be implemented and to avoid recurrence of the problem.
- Duties may be modified or assigned at any time to meet the needs of the business.
Qualifications:
- Associate of Science degree in electronics or a related technical discipline or equivalent military training or equivalent experience
- 4-6 years of experience in field service environment, x-ray industry highly desired or Bachelor of Science degree in electronics, engineering, or related technical discipline
- Must have knowledge of electronic and mechanical assemblies, as well as wiring diagrams and schematics.
- Familiarity with test equipment (DVM and oscilloscope) and experience with high voltage and x-ray producing equipment preferred.
- Maintain clear and concise business communication proficiency, both oral and written
- Detail oriented, well organized, and self-motivated with strong interpersonal skills
- Computer literate: competency in use of programs within MS Office Suite and aptitude for learning specialized software programs
- Must be team player with ability to work under pressure in fast-paced environment with minimal oversight.
- Flexible schedule based on locations’ contractual operational; non-standard hours including on-call, weekends and holidays required
- Available to travel on short notice, non-standard hours, on weekends and holidays to assist other field sites as required.
- Travel required 75% by air or car with some overnights
- Ability to pass an in-depth background check - Sensitive Security Information (SSI).
