What are the responsibilities and job description for the Technology Support Specialist position at Rapoport Academy Public School?
Primary Purpose: Perform on-site technical work to install and maintain computer equipment along with network and software applications throughout the district. Respond to work order requests by diagnosing and repairing network and computer hardware. Provide support to end-users on a variety of issues, including software, hardware, and peripherals.
Education and/or Experience:
- Minimum of two years of hands-on experience as a PC technician
- Working experience in a K-12 educational environment and/or a large-scale technology program (i.e., multiple projects)
- High school diploma or equivalent; college degree preferred
- Equivalent combination of education (lesser) and experience (lesser) may be considered in lieu of requirements
Responsibilities:
- Provide support for desktop operating systems (including Microsoft Windows, Mac OS X and Google Chrome), mobile operating systems, and desktop applications such as the various MS Office applications
- Install, configure, troubleshoot, repair, and maintain PC & MAC compatible computers, peripherals and associated hardware and software installations
- Connect a PC & MAC to a network and ability to verify network connectivity
- Assist teachers with the implementation of adopted district software
- Operates and train staff on proper operation of the classroom equipment
- Prepare Chromebooks for deployment, manage, inventory, troubleshoot and repair Chromebooks as needed
- Maintain, inventory, support, and deploy all student and faculty/staff related technology equipment. Equipment may include, but is not limited to: laptop and desktop computers, printers, iPads, interactive flat panels, document cameras, televisions.
- Assist Technology department in performing hardware and software inventory
- Image/reimage laptops and desktops including transferring data from previous devices and installing additional software and settings as needed.
- Install, configure, and maintain audio-visual equipment including projectors, microphones, speakers, and video conferencing systems.
- Monitor, respond to, and escalate tickets in the help desk system to provide daily technical support to faculty, staff and students, and analyze and report on Help Desk performance.
- Contact software and hardware vendors for tech support and warranty assistance when necessary
- Provide technical support during events or presentations as needed.
- Keep Technology Department storage and work areas orderly and secure.
Required Skills and Attributes:
- Excellent time management skills and ability to multitask and prioritize work
- Attention to detail and problem solving skills
- Excellent written and verbal communication skills
- Ability to work with people in a positive, friendly and helpful manner
- Interpersonal skills to establish and maintain relations within Rapoport Academy
- Valid Texas Driver license and access to a reliable vehicle
Mental and Physical Demands, Environmental Factors:
- Frequent and possible prolonged standing, stooping, bending
- Work involves physical effort. Requires occasional handling of heavy objects and the ability to regularly stand, walk, and climb stairs.
- Must be able to lift 50lbs.
- Maintain confidentiality of information
