What are the responsibilities and job description for the QA Analyst position at RAPP?
RAPP is a world leader in activating growth with precision and empathy at scale. As a global, next-generation precision marketing agency, we leverage data, creativity, technology, and empathy to foster client growth. We champion individuality in the marketing solutions we create, and in our workplace.
We fight for solutions that adapt to the individual's needs, beliefs, behaviors, and aspirations. We foster an inclusive workplace that emphasizes personal well-being.
Our fearless superconnectors help to create value from personal brand experiences by focusing on three key areas: connected data, connected content, and connected decisioning.
Our data analysts identify who that person is, our strategists understand what they want, and our award-winning technologists and creatives know how to deliver it – ensuring we’re able to activate authentic customer connections for our clients.
The QA Analyst carries out quality assurance efforts for a variety of marketing deliverables, including emails, websites, landing pages, and display ads. In particular, RAPP develops a large volume of marketing emails for our clients.
This person works closely with QA team members, developers, project managers, and other stakeholders to develop and execute thorough testing approaches to ensure digital deliverables render and function correctly across the most prominent desktop and mobile platforms.
This person may also proofread creative outputs. Produces great work in a fast-paced environment, often with short turnaround times – and helps other QA team members do the same. Thrives within a collaborative team but is also able to handle tasks on his/her own. Clear and thorough written and verbal communication is paramount.
The Responsibilities of the QA Analyst include:
Success Criteria:
Required Skills:
Our Hybrid Work Model: RAPP's current hybrid model is designed to enable in-person connections and collaboration that is core to our culture, while also supporting flexibility for all employees. As such, we have the option to work from home two days per week, if we'd like.
RAPP provides a competitive salary and comprehensive benefits plan. Benefits for this role include health/vision/dental insurance, 401(k), stock options, Healthcare & Dependent Flexible Spending Accounts, vacation, sick, and personal days and positive activism days, paid parental leave, and disability benefits.
We fight for solutions that adapt to the individual's needs, beliefs, behaviors, and aspirations. We foster an inclusive workplace that emphasizes personal well-being.
Our fearless superconnectors help to create value from personal brand experiences by focusing on three key areas: connected data, connected content, and connected decisioning.
Our data analysts identify who that person is, our strategists understand what they want, and our award-winning technologists and creatives know how to deliver it – ensuring we’re able to activate authentic customer connections for our clients.
The QA Analyst carries out quality assurance efforts for a variety of marketing deliverables, including emails, websites, landing pages, and display ads. In particular, RAPP develops a large volume of marketing emails for our clients.
This person works closely with QA team members, developers, project managers, and other stakeholders to develop and execute thorough testing approaches to ensure digital deliverables render and function correctly across the most prominent desktop and mobile platforms.
This person may also proofread creative outputs. Produces great work in a fast-paced environment, often with short turnaround times – and helps other QA team members do the same. Thrives within a collaborative team but is also able to handle tasks on his/her own. Clear and thorough written and verbal communication is paramount.
The Responsibilities of the QA Analyst include:
- Executing QA solutions for a variety of types of projects, utilizing general best practices and client-specific expertise.
- Testing digital projects across multiple browsers, operating systems, email clients, and mobile devices to ensure proper rendering, functionality, and adherence to project specs, including accessibility compliance.
- Writing test plans and test cases, working with project stakeholders to ensure the integrity of the testing approach.
- Reviewing and providing feedback on digital project reference materials, including UX/wireframes, URL matrices, and creative documents. If needed, proofreading and editing creative outputs (layouts, copy decks, etc.) for grammar, spelling, punctuation, clarity, accuracy, and adherence to brand and other style guidelines.
- Clearly and concisely documenting change requests in a bug-tracking system (such as Workfront) and/or a live spreadsheet. Prioritizing change requests based on project needs.
- Mitigating project risk through discussion with developers and other stakeholders.
- Working on multiple projects and tasks as requested by project management. Proactively supporting needs to complete and release client deliverables.
- Completing daily statuses to keep the project team updated on progress.
Success Criteria:
- Implementation and execution of tests and other QA measures that lead to error-free deliverables.
- Track record of effective QA solutions and proactive thinking that lead to better work, greater efficiency, and increased client satisfaction.
Required Skills:
- Bachelor's degree in marketing, information technology, English, journalism, computer science, communications, or related field.
- 2 years of QA testing experience at a marketing agency or other relevant business.
- Experience testing marketing emails for content, functionality, and rendering a plus.
- Proofreading/copy editing experience a plus.
- Experience gathering and analyzing business requirements.
- Proficiency in key hardware and software, including iOS and Android mobile and tablet devices, Mac and Windows desktop platforms, MS Office, Adobe Campaign Classic, Adobe Journey Optimizer, Workfront, and content management systems.
- Expertise with reviewing HTML and inline CSS code; web dev experience a plus.
- Experience with scripting/automation (e.g., Selenium) a plus.
- Excellent listening, oral, and written communication skills.
- Analytical mindset, time-management, and problem-solving skills, and the ability to see both the big picture and details of a project.
Our Hybrid Work Model: RAPP's current hybrid model is designed to enable in-person connections and collaboration that is core to our culture, while also supporting flexibility for all employees. As such, we have the option to work from home two days per week, if we'd like.
RAPP provides a competitive salary and comprehensive benefits plan. Benefits for this role include health/vision/dental insurance, 401(k), stock options, Healthcare & Dependent Flexible Spending Accounts, vacation, sick, and personal days and positive activism days, paid parental leave, and disability benefits.
