Office Manager I

Job Description :

Manages and performs the administrative office functions of an agency clinic. Work is performed under regular supervision and is guided by well-established and specific agency policies and procedures, public and private payor guidelines and requirements.

Job Duties and Responsibilities :

• Answers office telephone, screens calls, and provides information.
• Greets individuals and public visiting the clinic.
• Makes initial observation and assessment of individuals and makes referrals to appropriate staff, Emergency Services, or other service providers.
• Conducts financial interviews and appeals, assesses client financial responsibility and explains agency financial policies.
• Verifies insurance benefits with insurance companies.
• Enters individual related data from reimbursement and MIS forms, including financial input, payment plan, admissions intake, opening to program, diagnoses, etc. into electronic medical records system.
• Processes and enters or updates admission intake, discharge and substance abuse data.
• Posts payments to client accounts.
• Runs cash reports.
• Researches and responds to individual complaints and questions regarding billing.
• Prepares individuals' balances and follows up on delinquent account activity.
• Maintains referral lists and outpatient log books, types and sends letters to individuals on list.
• Maintains inventory of office supplies and requisitions as needed.
• Schedules, conducts and documents fire, tornado, power outage, and other health and safety drills.
• Picks up, sorts and distributes incoming mail.
• Posts and delivers to Post Office outgoing mail.
• Prepares and makes bank deposits.
• Composes and types routine office correspondence.
• Prepares CARS and SALS, by entering individuals' appointments into computer and printing.

Position Status : Full-time

Required Qualifications :

High School Diploma and considerable administrative experience working in a business office and including some experience in human service programs.

Valid Virginia Driver's License

Physical Demands :

Work requires some exposure to disagreeable environmental elements in the interaction with clients having unsanitary behaviors, poor hygiene and contagious illness, are intoxicated or hostile; lifting moderate weight objects such as supplies in connection with the operation of the office.

Shift Type / Hours Worked :

Monday-Thursday 8 : 00 am - 7 : 00 pm

EEO Statement :

RACSB is an equal opportunity employer and selects the best individual for the job based upon job related qualifications, regardless of race, color, religion, sexual orientation, national origin, gender, age, veteran status, ancestry, marital status or disability. RACSB will make a reasonable accommodation to known physical or mental limitations of a qualified applicant or employee with a disability, unless the accommodation will impose an undue hardship on the operation of our business.