What are the responsibilities and job description for the Developmental Disability Support Coordination Supervisor - RACSB Employees Only position at Rappahannock Area Community Services Board?
NOTE: This role is open to current RACSB employees only
Overview
Supervises and provides support coordination services providing case management, outreach, assessment, service linkage, monitoring, advocacy and counseling to individuals with intellectual disabilities. Work is performed under regular supervision and is guided by agency policies and procedures, quality assurance, public and private payor guidelines, professional practices and including ethical standards related to client interactions, state and federal licensure and accreditation regulations and guidelines.
Duties And Responsibilities
Thorough knowledge of the definition, causes, programs and services relevant to the developmentally-disabled population; thorough knowledge of individuals' rights; thorough knowledge of local community resources and service and developmental delivery systems, including support services, eligibility criteria and intake processes, termination criteria and procedures, and generic community resources; thorough knowledge of social casework techniques.
Thorough knowledge of the service planning process and related documentation a service plan considerable knowledge of the different types and uses of assessments in developing support plans for individuals with developmental disabilities including the Virginia Individual Developmental Disability Eligibility Survey; considerable knowledge of the administration of the State-wide Waiting List and DD Waiver Supports for individuals with a developmental disability including the WaMS System; considerable knowledge of Person Centered thinking and Person centered Practices; considerable knowledge of the types of developmental disability programs, services, treatment modalities and intervention techniques, such as behavior management, independent living skills training, supportive counseling, family education, crisis intervention, discharge planning and service coordination.
Considerable knowledge of interviewing and supportive counseling techniques; ability to establish effective working relationships with a variety of others; ability to train, supervise and evaluate subordinates; ability to communicate effectively orally and in writing; ability to operate a vehicle; ability to observe, analyze, document and report client behaviors and functioning, prepare service plans and resource requirements, ability identify and coordinate client services; ability to remain calm in stressful situations.
Typical Education, Training And Work Experience
Bachelor's Degree in Human Services and considerable professional work experience involving case management services to the developmentally disabled population including some program management and supervisory experience.
LICENSURE AND CERTIFICATIONS
Valid Virginia driver's license.
Other
Must possess all qualifications and skills required by federal and state regulations to bill Medicaid for the services provided. See Medicaid Billing Addendum.
ENVIRONMENTAL AND PHYSICAL EXPOSURE
Work involves considerable exposure to disagreeable environmental conditions such as the requirement to provide services and transport participants; inclement, if not severe weather; unsanitary spaces, poor hygiene and contagious illness of program participants and interacting with potential hostile individuals and their families; may be required to physically assist program participants; is occasionally interrupted during off-hours with stressful or emergent calls.
RELATIONSHIPS
Relationships require excellent communication and interpersonal skills appropriate techniques to interview, counsel and manage the behaviors of program participants and represent the program within the department and to community and state partners, organizations and agencies or other stakeholders concerning client treatment, care coordination and programming.
RACSB maintains a drug-free workplace environment. All candidates who receive conditional offers of employment must successfully complete a pre-employment drug screening and background check, including criminal history, driving record, and verification of credentials. Additionally, employees are subject to random drug testing throughout their employment. Our comprehensive screening program reflects our commitment to maintaining a safe, healthy workplace and providing high-quality services to our community.
Overview
Supervises and provides support coordination services providing case management, outreach, assessment, service linkage, monitoring, advocacy and counseling to individuals with intellectual disabilities. Work is performed under regular supervision and is guided by agency policies and procedures, quality assurance, public and private payor guidelines, professional practices and including ethical standards related to client interactions, state and federal licensure and accreditation regulations and guidelines.
Duties And Responsibilities
- Supervises and participates in the intake/admission process of intellectually-disabled individuals into the (DD) service delivery system including the monitoring of the DD Statewide Waiver Waiting List.
- Recruits, trains, and supervises and leads the work of support coordination staff assigned to the program.
- Reviews and monitors service delivery for compliance and effectiveness to the served individuals.
- Conducts quality assurance, utilization review, and record reviews.
- Tracks and reports referrals and assignments for information and referral; Statewide Waiver Waiting Lists; and active support coordination.
- Review/submit and follow up on incident reports submitted by staff
- Conduct staff meetings to review procedures and resources
- Maintains a personal caseload and provides direct care and support.
- Assesses needs to determine the appropriateness for intellectual disability services and develops individual service plans.
- Links the individual to services and supports specified in the individual service plan.
- Assists the individual directly for the purpose of locating, developing or obtaining needed services and resources, including crisis services.
- Arranges transportation for individuals or their family members to access services.
- Coordinates services and benefits with the other agencies and providers involved with the individual or their family members.
- Provides supportive services to family/significant others.
- Serves on treatment teams.
- Advocates on behalf of the individual for appropriate treatment/interventions.
- Develops community integration opportunities for community living skills and vocational, civic and recreational services.
- Makes collateral contacts with the parents, guardians, friends, and siblings of the persons served to promote implementation of the services plan and community adjustment.
- Prepares, submits and verifies authorization to provide service to individuals.
- Monitors service delivery to assure implementation of the individual service plan and participation in appropriate types and levels of services.
- Maintains necessary casework records to document the provision of case management services for insurance reimbursement and other purposes.
- Attends in‑service training and staff development programs to enhance the case management services.
- Performs related duties as assigned.
Thorough knowledge of the definition, causes, programs and services relevant to the developmentally-disabled population; thorough knowledge of individuals' rights; thorough knowledge of local community resources and service and developmental delivery systems, including support services, eligibility criteria and intake processes, termination criteria and procedures, and generic community resources; thorough knowledge of social casework techniques.
Thorough knowledge of the service planning process and related documentation a service plan considerable knowledge of the different types and uses of assessments in developing support plans for individuals with developmental disabilities including the Virginia Individual Developmental Disability Eligibility Survey; considerable knowledge of the administration of the State-wide Waiting List and DD Waiver Supports for individuals with a developmental disability including the WaMS System; considerable knowledge of Person Centered thinking and Person centered Practices; considerable knowledge of the types of developmental disability programs, services, treatment modalities and intervention techniques, such as behavior management, independent living skills training, supportive counseling, family education, crisis intervention, discharge planning and service coordination.
Considerable knowledge of interviewing and supportive counseling techniques; ability to establish effective working relationships with a variety of others; ability to train, supervise and evaluate subordinates; ability to communicate effectively orally and in writing; ability to operate a vehicle; ability to observe, analyze, document and report client behaviors and functioning, prepare service plans and resource requirements, ability identify and coordinate client services; ability to remain calm in stressful situations.
Typical Education, Training And Work Experience
Bachelor's Degree in Human Services and considerable professional work experience involving case management services to the developmentally disabled population including some program management and supervisory experience.
LICENSURE AND CERTIFICATIONS
Valid Virginia driver's license.
Other
Must possess all qualifications and skills required by federal and state regulations to bill Medicaid for the services provided. See Medicaid Billing Addendum.
ENVIRONMENTAL AND PHYSICAL EXPOSURE
Work involves considerable exposure to disagreeable environmental conditions such as the requirement to provide services and transport participants; inclement, if not severe weather; unsanitary spaces, poor hygiene and contagious illness of program participants and interacting with potential hostile individuals and their families; may be required to physically assist program participants; is occasionally interrupted during off-hours with stressful or emergent calls.
RELATIONSHIPS
Relationships require excellent communication and interpersonal skills appropriate techniques to interview, counsel and manage the behaviors of program participants and represent the program within the department and to community and state partners, organizations and agencies or other stakeholders concerning client treatment, care coordination and programming.
RACSB maintains a drug-free workplace environment. All candidates who receive conditional offers of employment must successfully complete a pre-employment drug screening and background check, including criminal history, driving record, and verification of credentials. Additionally, employees are subject to random drug testing throughout their employment. Our comprehensive screening program reflects our commitment to maintaining a safe, healthy workplace and providing high-quality services to our community.
