What are the responsibilities and job description for the Office Associate II position at Rappahannock Area Community Services Board?
Job Description
Job Description
OVERVIEW
Performs a variety of routine administrative and clerical work in support of an agency program or clinic. Work is performed under regular supervision and is guided by well-established and specific agency policies and procedures, public and private payor guidelines and requirements.
DUTIES AND RESPONSIBILITIES (Dependent on assignment)
- Answers office telephones, screens calls, provides information and / or refers to appropriate staff.
- Serves as receptionist, greets and assists individuals visiting the clinic for services and / or information, makes referrals of individuals to services including Emergency Services.
- Conducts financial interviews, verifies client insurance information and prepares client financial agreements, posts payments to accounts.
- Schedules client appointments including hospital discharges, and maintains appointment calendar.
- Prepares SALS and CARS by entering consumer appointments into computer and printing.
- Schedules VICAP assessments, coordinates pre-authorizations and prepares billing.
- Prepares and types routine office correspondence.
- Prepares program admission and discharge documentation. Opens and closes case files and maintains charts and file system.
- Maintains financial or statistical data spreadsheets.
- Collects co-pays and makes bank deposits.
- Serves as backup to Support Staff at all clinics.
- Scans information into charts and locates the correct section of the chart where the information is to be filed.
- Opens and closes case files and maintains charts and electronic file system.
- Enters data into the agency's EMR system.
- Assists Coordinator with conducting fire drills and safety inspections.
- Purchases office and / or building supplies and maintains inventories.
- Copies and maintains inventories of office forms and other documents.
- Assists in providing dispatching to the transportation staff.
- Receives, reviews and maintains staff activity records.
- Receives and distributes mail
KNOWLEDGE, SKILLS, AND ABILITIES
Considerable knowledge of modern office practices, procedures, equipment and secretarial techniques; considerable knowledge of the correct use of business English, grammar and spelling; considerable knowledge of modern office software applications, e.g., Microsoft Office, Word, etc.; some knowledge of the operation and use of electronic medical records; some knowledge of basic bookkeeping practices; some knowledge of the terminology common to the program served; ability to communicate effectively orally and in writing and use correct punctuation, spelling and grammar; ability to type at a rapid rate; ability to establish and maintain effective working relationships with staff of the agency, insurance companies and the public; ability to perform administrative and complex clerical tasks requiring accuracy and attention to detail; ability to file, index, and use cross-referencing methods; ability to prepare and maintain records; ability to safeguard the confidentiality of sensitive information; ability to perform routine arithmetical calculations; ability to understand and carry out oral and written instructions; ability to efficiently use personal computers, facsimiles, printers, and other office machines; ability to drive a vehicle.
TYPICAL EDUCATION, TRAINING AND WORK EXPERIENCE
High School Diploma and some experience working in a business office.
LICENSURE AND CERTIFICATIONS
Valid Virginia Driver's License
Ability to work until 7pm when coverage needed is a plus!
