Member Service Representative

Rappahannock Electric Cooperative (REC) is a progressive member owned utility with a service area that spreads from the Blue Ridge Mountains to the tidal waters of the Chesapeake Bay. REC serves over 165,000 connections in portions of 22 Virginia counties.

OVERVIEW

The Member Service Representative will be of service to the members in any way possible, whether they come through the front door or communicate by phone. The MSR will also service as a guide to other departments in handling service orders.

ROLE AND RESPONSIBILITIES

-Talk by phone and in person to make arrangements for bill payments and also receive information for service orders.

-Perform cashier duties at front counter for members coming into office.

- Assign or dispatch information to Member Service Field Representatives, System Inspectors and others.

- Assist members with Products and Services.

- Utilize Microsoft Office products, including, but not limited to: Outlook, Excel, Word and PowerPoint as required by job responsibilities.

- Participate in community events.

QUALIFICATIONS AND EDUCATION REQUIREMENTS

High school diploma or GED required. At least two (2) years general office experience required. Experience with personal computer required. It is preferred that at least one (1) year be in a member service related environment. Must have a working knowledge of general office procedures. Must have a basic understanding of the Cooperative's operations and philosophy. Must be familiar with all department functions. Must be able to maintain complete confidentiality in the performance of duties and responsibilities of the job. Must have considerable skill in effectively dealing with a variety of people under different and sometimes difficult circumstances. Must have good written and oral communication skills and project a professional image. Must be able to communicate with and develop good working relationships with fellow employees. Must have ability to simultaneously enter data while speaking with members over the telephone. Must possess basic computer skills, to include a working knowledge of Microsoft Office products as required by job responsibilities. Perform other duties as assigned. Extra hours may be required occasionally due to workload, special projects, community events, and training. Must be available to work at all hours during emergency conditions. Daily schedule of work may be varied. Occasional overnight travel may be required to attend professional development seminars and certification training.

Candidates interested in applying for this position should submit their application on our REC site (https://www.myrec.coop/careers) with your resume.

Job Number: 35BR12052024

Job Type: Full-time

Pay: Up to $25.29 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Day shift

Education:

• High school or equivalent (Required)

Experience:

• Office experience: 2 years (Required)
• Call center: 1 year (Preferred)

Work Location: In person

Salary : $25