What are the responsibilities and job description for the Lab Support Specialist position at Rapport IT Services?
Job Description
General Description
Provides technical hardware & software support, maintains company computers and provides in-service training to staff members. Responsibilities include, technical support for applications & software usage, troubleshoot technical problems, install new hardware & software, coordinate servicing & maintenance with internal as well as external customers.
General:
· Good time management skills
· Good communication skills which will facilitate working with people at remote locations
· Ability to work on multiple tasks throughout the day
· Flexibility to adjust to changing needs
· Ability to work together with a small team
· Ability to understand and decipher customer needs
Technical:
· Basic computer knowledge (understanding the technical word)
· Knowledge of ITIL is a plus.
· Knowledge of System Development Methodology, writing business cases, system requirements, design documentation and test cases is plus
· Knowledge of the Help Desk Ticket System is a plus.
Additional Information
Direct Client Requirement - No Layers
Immediate Opening