What are the responsibilities and job description for the Plumbing Dispatcher position at Raptor Rooter and Plumbing?
Raptor Rooter & Plumbing in Spokane Valley, WA is looking to hire a full-time Plumbing Dispatcher to provide quality customer service and dispatch field technicians to our customers' homes. Are you a customer service rockstar? Do you want to work for a highly respected and stable company? Are you looking for a successful career path with a company that values you? If so, please read on!
This office position earns a competitive wage of $17-$24 per hour, based on skills and experience. We provide awesome benefits and perks including full-time, industry-leading pay, health insurance, dental insurance, vision insurance, paid testing, company gas card provided, paid vacation, retirement with matching, parental leave, professional development assistance, retirement plan, weekend availability, bonus pay, and commission pay. If this sounds like the right office opportunity for you, apply today!
ABOUT RAPTOR ROOTER & PLUMBING
Since 2017, our family-owned and local company has been serving the Washington and Idaho area with the goal of providing top-notch service to every customer we assist. Currently, we provide service plumbing and construction plumbing for residential and multi-residential clients. As we continue to grow, we will be adding commercial plumbing to our company offerings! Some of the service jobs we take on involve leaking pipes, sump pump repairs, sump pump installations, water heaters, frozen pipes, sewage backups, and more. No job is too big or too small for us to handle. We also offer 24/7 emergency services because we know that issues can happen at any time, day or night.
In addition to giving our customers great results, we strive to provide our team with a family-like atmosphere where they feel right at home. Because we have our employees' best interest in mind, we also offer highly competitive pay and great benefits. If you're looking to join a stand-up team where you feel appreciated for your efforts, look no further!
A DAY IN THE LIFE OF A PLUMBING DISPATCHER
As a Plumbing Dispatcher, you arrive each day ready to work hard to ensure maximum scheduling efficiency without compromising customer service. Most of your day is spent in an office environment on the phone or computer. Your friendly and capable demeanor comes through as you receive incoming client calls and dispatch service calls to field technicians. Over the phone, you inform clients of arrival times and ensure that they are notified ahead of time about any delays. And, as necessary, you reschedule appointments.
You schedule calls in order to provide prompt, convenient service, as well as maximize our field technicians' time and mileage. You forecast days and weeks ahead to keep all employees working and on track as well as make sure that all job permits are obtained and current. Either over the phone or face-to-face, you relay work orders, messages, and other information to or from work crews, supervisors, or field inspectors. You confer with customers or supervising personnel to address questions, problems, or requests. For each work order, you determine the types or amounts of equipment, vehicles, materials, or personnel required. You feel good ensuring that our clients are satisfied, all parties are well-informed, and everything runs smoothly!
QUALIFICATIONS FOR A PLUMBING DISPATCHER
- High school diploma or equivalent
- Associates degree OR equivalent combination of education and experience
- 2 years of dispatch experience for a contractor or home improvement company
- ServiceTitan experience preferred
Supervisory, customer service, and dispatch experience are preferred but not required. Do you have excellent communication skills, both written and verbal? Can you manage your time well and effectively prioritize tasks? Do you keep your workspace clean and organized? Can you represent our company in a professional manner? Do you have above-average customer service and problem-solving skills? Are you dependable? If yes, you might just be perfect for this office position!
WORK SCHEDULE FOR A PLUMBING DISPATCHER
This in-office position has two available schedules, Monday - Thursday or Friday - Monday.
ARE YOU READY TO JOIN OUR DISPATCH TEAM?
If you feel that you would be right for this office job, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you!
Location: 99206
Salary : $17 - $24
