What are the responsibilities and job description for the Level 1 Desktop Technician position at RARE COLLECTIBLES TV LLC?
Job Title : Level 1 Desktop Technician
FLSA Classification : Non-Exempt
Job Type : Full-time
Location : Torrance, CA
Reports to Director of IT
Salary Range : per year (depending on experience)
Position Summary :
The Level 1 Desktop Technician is responsible for providing first-line technical support to employees, troubleshooting hardware, software, and network-related issues to ensure smooth daily operations. This role involves resolving technical problems, maintaining company devices, and escalating complex issues as needed.
Essential Duties & Responsibilities.
- Respond to help desk tickets, phone calls, and emails to provide timely technical support.
- Diagnose and resolve hardware, software, and network issues for desktops, laptops, printers, and peripherals.
- Assist employees with system and application-related issues, including password resets and basic software support.
- Install, configure, and update operating systems, applications, and security patches on company computers and mobile devices.
- Maintain and track IT assets, ensuring proper documentation and inventory management.
- Identify and escalate complex technical issues to Level 2 or higher IT support.
- Follow company IT security policies and procedures to protect sensitive data.
- Create and update user guides, FAQs, and knowledge base articles for common IT issues.
Qualifications & Requirements
Education & Experience
Technical Skills
Soft Skills
Work Environment & Physical Requirements
Compensation details : 22-28 Hourly Wage
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