What are the responsibilities and job description for the Client Service Representative position at Rarebreed Veterinary Partners?
Joining a clinic with its own unique identity is like a cross-country car ride with your ears flapping in the breeze. Cranston Animal Hospital is looking to add a compassionate and skilled Client Service Representative to our team.
At our Rarebreed clinic, you can help reimagine the veterinary experience in your community. Our exceptional environment means you'll deliver the highest quality medical care with compassion and a personal touch. It's the kind of freedom that feels like running at the speed of light into a 5-story pile of leaves - and that's just the beginning. As part of our team, you'll work with the latest technology, gain access to state-of-the-art training facilities, and collaborate with a positive team to deliver the highest quality of care to the pet patients we all love.
Cranston Animal Hospital is an AAHA certified Rarebreed partner hospital located in Cranston, RI. It was founded in 1956 and one was one of the first AAHA certified hospitals in the country in 1966. At Cranston Animal Hospital, we deliver the highest quality medical care with compassion and a personal touch. At Cranston Animal Hospital, we are committed to treating our clients with respect and our patients with compassion and exceptional veterinary care. Our clients are good friends and customers, and we value your continued trust and goodwill. Courtesy and patience with you and your pets are our foremost priorities. We aim to be personable, professional, respectful, and attentive. You come to us for help with pets you dearly love, and we cherish your trust and continued relationship with us. https://cranstonvet.com/
Client Service Representative
Cranston Animal Hospital in Cranston, RI
What You'll Do
Answers telephone calls quickly, efficiently and in a professional and friendly manner using a multi-line system
Warmly greets clients
Prepares patient files
Receives and relays client correspondence and updates client financial records
Answers client's inquiries about basic animal care questions and routine procedures
Educates clients on over-the-counter products such as flea and tick preventions
Admits patients and handles medical records entries accurately
Prepares client invoices for services performed
Handles payment transactions
Receives and relays telephone, fax, and email messages accurately and promptly
Benefits
We're passionate about helping you reach your greatest pet-ential - both at work and at home. As a result, our total compensation package is as outstanding and rewarding as the world's longest belly rub and ear massage combined:
Great pay with competitive medical, dental, and vision insurance coverage
401K with 100% company match of up to 3%, and a 50% match for the 4thand 5th%
Generous paid time off to help you achieve your purr-fect balance
Employee Ruff-erral Program
Company-paid life insurance, AD&D, and short-term disability (long-term disability available)
Accident and critical illness insurance
Bonding leave enhanced maternity benefit
Flexible Spending Account (FSA) and Health Saving Account (HSA)
Continuing education yearly allowance for skills development
Certification fees reimbursement (eligible employees only)
Commuter benefits, uniform allowance, and Employee Assistance Program (EAP)
Free monthly wellness meetings focused on ways to reduce stress and anxiety, led by the medical director
Free quarterly financial wellness classes to provide guidance in areas such as student loan debt, budgeting, improving credit scores, mortgages, and refinancing
Plus, Special Benefits To Utilize For Your Own Pet
Pet Care: Discounts on veterinary services and products
Pet Diagnostics: Discounts on reference lab testing
Pet Food: Discounts on Purina pet foods
Requirements
High school diploma or equivalent
Previous experience working as a Veterinary Receptionist/CSR is preferred but not required
Significant experience with basic office functions in a busy office environment
Must be a team player and have compassion for pets and their people
Rarebreed Veterinary Partners is a purpose-driven team that places talent first by supporting professionals to thrive in our industry and empowering hospital teams to provide exceptional care for pets and their owners. We pride ourselves on going the extra mile to create exceptional work experiences for our hospital teams. We focus on providing our hospitals with the best culture, tools, and support to allow the staff to focus on what they love most: caring for our animal companions.
Joining our fun and team-first atmosphere comes with a level of support that's hard to find anywhere else. Everything we do is with purpose - down to the way we invest in our people and create long-overdue change in the industry. We're hyper-focused on supporting our professionals, so they can focus on bringing the gold standard of medicine to our patients and their families. When it all comes together with the joy of working with pets, our career opportunities are as exhilarating as climbing a toy mountain of a gazillion new squeaky balls.
Employment will require the successful completion of references and background check.
Rarebreed Veterinary Partners provides equal employment opportunities to all employees and applicants for employment in all job classifications without regard to race, color, religion, age, mental disability, physical disability, medical condition, gender, sexual orientation, genetic information, ancestry, marital status, national origin, veteran status, and other classifications protected by applicable state and local non-discrimination laws.
Learn more about our career opportunities at: https://rarebreedvet.com/careers/
Where uncommon support partners with joy.
At our Rarebreed clinic, you can help reimagine the veterinary experience in your community. Our exceptional environment means you'll deliver the highest quality medical care with compassion and a personal touch. It's the kind of freedom that feels like running at the speed of light into a 5-story pile of leaves - and that's just the beginning. As part of our team, you'll work with the latest technology, gain access to state-of-the-art training facilities, and collaborate with a positive team to deliver the highest quality of care to the pet patients we all love.
Cranston Animal Hospital is an AAHA certified Rarebreed partner hospital located in Cranston, RI. It was founded in 1956 and one was one of the first AAHA certified hospitals in the country in 1966. At Cranston Animal Hospital, we deliver the highest quality medical care with compassion and a personal touch. At Cranston Animal Hospital, we are committed to treating our clients with respect and our patients with compassion and exceptional veterinary care. Our clients are good friends and customers, and we value your continued trust and goodwill. Courtesy and patience with you and your pets are our foremost priorities. We aim to be personable, professional, respectful, and attentive. You come to us for help with pets you dearly love, and we cherish your trust and continued relationship with us. https://cranstonvet.com/
Client Service Representative
Cranston Animal Hospital in Cranston, RI
What You'll Do
Answers telephone calls quickly, efficiently and in a professional and friendly manner using a multi-line system
Warmly greets clients
Prepares patient files
Receives and relays client correspondence and updates client financial records
Answers client's inquiries about basic animal care questions and routine procedures
Educates clients on over-the-counter products such as flea and tick preventions
Admits patients and handles medical records entries accurately
Prepares client invoices for services performed
Handles payment transactions
Receives and relays telephone, fax, and email messages accurately and promptly
Benefits
We're passionate about helping you reach your greatest pet-ential - both at work and at home. As a result, our total compensation package is as outstanding and rewarding as the world's longest belly rub and ear massage combined:
Great pay with competitive medical, dental, and vision insurance coverage
401K with 100% company match of up to 3%, and a 50% match for the 4thand 5th%
Generous paid time off to help you achieve your purr-fect balance
Employee Ruff-erral Program
Company-paid life insurance, AD&D, and short-term disability (long-term disability available)
Accident and critical illness insurance
Bonding leave enhanced maternity benefit
Flexible Spending Account (FSA) and Health Saving Account (HSA)
Continuing education yearly allowance for skills development
Certification fees reimbursement (eligible employees only)
Commuter benefits, uniform allowance, and Employee Assistance Program (EAP)
Free monthly wellness meetings focused on ways to reduce stress and anxiety, led by the medical director
Free quarterly financial wellness classes to provide guidance in areas such as student loan debt, budgeting, improving credit scores, mortgages, and refinancing
Plus, Special Benefits To Utilize For Your Own Pet
Pet Care: Discounts on veterinary services and products
Pet Diagnostics: Discounts on reference lab testing
Pet Food: Discounts on Purina pet foods
Requirements
High school diploma or equivalent
Previous experience working as a Veterinary Receptionist/CSR is preferred but not required
Significant experience with basic office functions in a busy office environment
Must be a team player and have compassion for pets and their people
Rarebreed Veterinary Partners is a purpose-driven team that places talent first by supporting professionals to thrive in our industry and empowering hospital teams to provide exceptional care for pets and their owners. We pride ourselves on going the extra mile to create exceptional work experiences for our hospital teams. We focus on providing our hospitals with the best culture, tools, and support to allow the staff to focus on what they love most: caring for our animal companions.
Joining our fun and team-first atmosphere comes with a level of support that's hard to find anywhere else. Everything we do is with purpose - down to the way we invest in our people and create long-overdue change in the industry. We're hyper-focused on supporting our professionals, so they can focus on bringing the gold standard of medicine to our patients and their families. When it all comes together with the joy of working with pets, our career opportunities are as exhilarating as climbing a toy mountain of a gazillion new squeaky balls.
Employment will require the successful completion of references and background check.
Rarebreed Veterinary Partners provides equal employment opportunities to all employees and applicants for employment in all job classifications without regard to race, color, religion, age, mental disability, physical disability, medical condition, gender, sexual orientation, genetic information, ancestry, marital status, national origin, veteran status, and other classifications protected by applicable state and local non-discrimination laws.
Learn more about our career opportunities at: https://rarebreedvet.com/careers/
Where uncommon support partners with joy.
