Client Service Representative

We are seeking a highly motivated animal lover to join our team and provide exceptional care for pets and their owners at Winter Hill Veterinary Clinic in Somerville, Massachusetts! NO WEEKEND HOURS. At Winter Hill Veterinary Clinic, we are committed to providing the highest quality progressive veterinary care for the life of our clients' pets. As a Fear Free Clinic, we strive to be compassionate and give our patients and their families individualized care in a comfortable clinic setting. We take care of our patients' pets as if they are our own!

Winter Hill Veterinary Clinic is located in a beautiful historic building in Somerville, Massachusetts and is readily accessible by public transportation. We do offer free parking. There are plenty of great restaurants nearby and we have a peaceful outdoor patio area for the warmer months! We pride ourselves on maintaining a healthy team culture with work-life balance at the top of our priorities. We close every day for lunch and a break to catch up with paperwork.

As the veterinary receptionist, you will be passionate about customer service, and extremely organized and confident in their ability to prioritize and problem-solve, while supporting the hospital's mission of delivering high quality patient care and exceptional client service.

Key Responsibilities

• Answers telephone calls quickly, efficiently, and in a professional and friendly manner using a multi-line system
• Warmly greets clients
• Prepares patient files
• Receives and relays client correspondence and updates client financial records
• Answers client's inquiries about basic animal care questions and routine procedures
• Educates clients on over-the-counter products such as flea and tick preventions
• Admits patients and handles medical records entries accurately
• Prepares client invoices for services performed
• Handles payment transactions.
• Receives and relays telephone, fax, and email messages accurately and promptly
  
  

Requirements

• High school diploma or equivalent
• Previous experience working as a Veterinary Receptionist/CSR is preferred but not required
• Significant experience with basic office functions in a busy office environment
• Must be a team player and have compassion for pets and their people
  
  

A common purpose with an uncommon passion-this is Rarebreed Veterinary Partners. We are a purpose-driven team placing talent first by supporting professionals to thrive in our industry and empowering hospital teams to provide exceptional care for pets and their owners. We pride ourselves on going the extra mile to create exceptional work experiences for all our employees. Afterall, work should be your happy place! We focus on providing the best culture, tools, and support to our hospitals to allow the staff to focus on what they love most, caring for our animals.

We don't want to offer you a job, we want to offer you a career! Supporting our employees' career goals is one of the many ways we're committed to employee happiness. This is why we have partnered with Penn Foster - to offer our employees access to career-focused programs through the Penn Foster Veterinary Academy Program at a Rarebreed discounted rate!

Above everything else, the best person for this job is a team player with a willingness to learn and adapt. In our industry, no day is the same and being ready to jump in to assist other team members in the veterinary setting is crucial.

Like what you hear so far? Let us tell you about our benefits so we can really seal the deal!

What else do we have to offer?

• At Rarebreed, we provide employees in the veterinary profession with the best work experience by creating and fostering a great culture where you can thrive. We value you and offer a one-of-a-kind, flexible total compensation package that consists of the following:
• Competitive base compensation plus bonus incentive
• Competitive medical, dental, and vision insurance coverage
• 401K with 100% company match of up to 3%, and a 50% match for the 4th and 5th%
• Generous paid time off to ensure a healthy work/life balance
• Employee Referral Award Program
• Company-paid life insurance and short-term disability, voluntary life insurance available
• Medical and Dependent Care Flexible Spending Accounts
• IDEXX diagnostic fees for personal pets covered
• Personal pet care discounts
• Access to Employee Assistance Programs
• Continuing education time off and reimbursement
• Free monthly wellness meetings focusing on stress & anxiety reduction and mindfulness
• Free online group exercise classes, such as yoga and HIIT (High Energy Interval Training), twice a week, taught by certified trainers
• Free quarterly financial wellness classes to provide guidance in areas such as student loan debt, budgeting, improving credit scores, mortgages, and refinancing.
  
  

Employment will require the successful completion of references and background check.

Rarebreed Veterinary Partners provides equal employment opportunities to all employees and applicants for employment in all job classifications without regard to race, color, religion, age, mental disability, physical disability, medical condition, gender, sexual orientation, genetic information, ancestry, marital status, national origin, veteran status, and other classifications protected by applicable state and local non-discrimination laws.

Learn more about our career opportunities at: https://rarebreedvet.com/careers/