What are the responsibilities and job description for the Customer Service/ Account Representative position at Ratchford Law Group, P.C.?
Customer Service/ Account Representative
Job description
Job Summary
- Handling consumer inquiries regarding personal and commercial debt matters, providing solutions and explanations as required, processing payments, all in a fast moving call center environment.
General Duties
- Inform consumers on the account status, negotiate the best possible options the client and the consumer.
- Handle complaints and disputes in a timely manner using set processes and protocols.
- Provide effective customer service in all contacts with consumers and their representatives.
- Identify and prioritize problems and issues for appropriate service areas.
- Establish and maintain relationships with consumers or their representatives to facilitate their accounts
- Use active listening and de-escalation skills as necessary.
- Maintain accurate records of all consumer interactions, recording details of inquiries, complaints, or comments, as well as actions taken. Requires ability to type and talk at the same time.
- Ability to adapt to developing situations
Job Qualifications
- Education: High school diploma or equivalent
- Experience: 1-2 years of related experience or business/legal education
Skills
- Excellent verbal and written communication
- Critical thinking
- Active listening/Negotiation Skills
Full training is provided
Job Type: Full-time
Pay: $20.00 - $22.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
Work Location: In person
Salary : $20 - $22