What are the responsibilities and job description for the Project Manager position at Ratigan-Schottler?
Position Overview
Ratigan-Schottler Manufacturing is seeking a confident, action-oriented, and detail-driven Project Manager to lead custom furniture projects from contract to completion. This role is central to customer communication, production scheduling, and installation coordination. The right candidate is persistent in tracking down accurate information, tactful with customers, and decisive in setting expectations. They will maintain a systematic, real-time pulse on every project in the pipeline and manage the production schedule accordingly.
About Ratigan-Schottler Manufacturing
With over 80 years of experience, Ratigan-Schottler Manufacturing is the premier builder of high-quality liturgical and courtroom furniture in the United States. We design, engineer, fabricate, deliver, and install heirloom-quality solid wood furniture built to last. Our company values craftsmanship, accountability, and direct, honest communication.
Key Responsibilities
1. Production Schedule Management
- Own and maintain the master production schedule.
- Move projects within the schedule based on customer readiness and acceptable install dates.
- Coordinate with the sales team to fill open slots and flag where additional jobs are needed.
- Track all key milestones to ensure jobs are production-ready in advance of fabrication:
- Finish selections
- Shop drawing approvals
- Field verifications
- Rough and final work order reviews
- Learn and apply Microsoft Project for timeline tracking.
2. Customer Contact & Communication
- Review contracts and quoted delivery timelines.
- Conduct intro calls with new clients to verify details and significant project dates.
- Assign tentative production slots while learning each client’s flexibility.
- Maintain consistent client communication to keep a pulse on the project.
- Prompt customers or staff on project milestones.
- Spot inconsistencies or gaps in information and handle corrections professionally.
3. Cross-Team Collaboration
- Work with the Installation Manager to align installation timing.
- Keep the sales team updated on scheduling needs and changes.
- Support post-sale client relationships to insure client satisfaction.
4. General Expectations
- Stay organized and assertive in driving timelines.
- Be approachable and diplomatic, while also setting clear boundaries.
- Take initiative and be ready to assist in any area where needed.
Preferred Qualifications
- Experience in project management, production scheduling, or customer coordination.
- Excellent communication skills and follow-through.
- Proficiency in Microsoft Excel; experience with Microsoft Project is a plus.
- Background in manufacturing, construction, or furniture is helpful but not required.
Why Join Us
- Be part of a growing team with a strong mission and deep roots.
- Work in a collaborative, no-nonsense environment.
- Help deliver handcrafted furniture to customers across the country.
Education
- High school diploma or equivalent required.
- Associate degree or higher preferred.
What We Offer
- Comprehensive training on our products, systems, and customer processes.
- Long-term career advancement opportunities.
- Competitive pay and benefits, including:
- Health, dental, and vision insurance
- Paid time off
- Retirement plan
Job Type: Full-time
Pay: $50,000.00 - $90,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Retirement plan
- Vision insurance
Schedule:
- Monday to Friday
Work Location: In person
Salary : $50,000 - $90,000
