Customer Care Assistant (CCA)

Internal sales order support

Reference number : 15169

Summary

The Customer Care Assistant's (CCA) primary responsibility is to provide support to the CCMs who manage the Order to Cash process. Strong attention to details like technical specifications concerning RATIONAL USA equipment, accessories, consumables, and spare parts in order to support is crucial to the success of this position. The CCA role is based in our Rolling Meadows, IL USA headquarters office.

Responsibilities include :

• Ensure order accuracy and support of order processing by learning and understanding complex equipment configurations.
• Review all orders for correct configuration, prices, ship dates and inventory availability and adhere to order process corporate authorization guidelines.
• Process accurate orders same-day and continuously manage accountst.
• Issue Return Good Authorization requests (damaged or refused freight, incorrectly ordered) and manage credits as required.
• Dispatch freelancer chefs as applicable.
• Provide feedback to sales team on order status detailing ship dates, requirements to ship, site survey status / results and any changes impacting ship dates.
• Partner with Distribution Center to ensure orders are shipped on required ship dates and delivery notes are sent within the shipping requirements.
• Answer telephones, address issues and complaints, or re-direct customers as needed.

Qualifications include :

Our offer

Would you like to drive an innovative company forward even more efficiently, even more profitably? Are you looking for an interesting role and personal growth? Then you've come to the right place. We believe in an open and modern working environment where employees can constantly develop and challenge themselves. But above all, our success is characterised by our strong team. We work with true professionals who keep an eye on every figure and always focus on the customer benefit. With team spirit and a strong sense of responsibility, they achieve excellent results, which we value with performance-based remuneration and attractive fringe benefits.

Our company

RATIONAL is the world market and technology leader when it comes to hot food preparation. Thanks to innovative high-tech solutions for professional kitchens around the world, our growth and profitability are exceptionally sustainable. Turnover is over 649 million euros and our global market share is over 50%. More than 2,300 employees currently benefit from this. Maybe you will soon too, because if you are just as enthusiastic about these figures as we are, we look forward to receiving your application.

If you have any questions in advance, please contact Latesha Williams at l.williams@rational-online.com.

RATIONAL Cooking Systems, Inc. | 1701 Golf Rd. Suite C-120 Commercium | IL 60008 Rolling Meadows | United States (US)