Customer Service Representative

This position will work to deliver the day-to-day customer service objectives and passenger trip reservations.  The duties include daily communication and interaction with ADA passengers and dispatch/schedulers.  The position will perform back up duties to the dispatch/schedulers and customer service.  The position must be organized and conduct activities to assure accurate and timely trip bookings that drive a safe, on-time and cost-effective operating performance.

Job Responsibilities

• Answer passenger calls regarding passenger trip reservations, cancellations and general questions pertaining to transportation services.
• Complete data entry tasks
• Provide feedback to passengers in the way of follow-up calls as a course of duty or as required by schedule changes.
• Provide dispatch/scheduling when required.
• Communicate passenger trip changes in a timely manner to scheduling, dispatch, or vehicle operators.
• Maintain accurate records and appropriate filing systems.
• Communicate effectively with management staff regarding scheduling or passenger issues.
• Ability to handle multiple tasks accurately and effectively.
• Provide excellent customer service to passengers, dispatch/schedulers and management staff.
• Professional telephone demeanor and office appearance
• Other related duties as assigned.

Education and Experience

• Minimum two (2) years of reservations or clerical experience in a customer service environment
• High School diploma or above

Knowledge/Skills/Abilities

• Familiarity with the Americans with Disabilities Act (ADA) of 1990 Laws and Procedures
• Familiarity with computer technology related to demand response transportation service.
• Considerable knowledge of modern office equipment, office procedures and computer operations
• Skilled interpersonal relations and customer service
• Skilled in communication (verbal and written) and decision-making.
• Skilled in operating a computer, telephone system, standard office equipment and file management.
• Ability to work in a fast-paced environment.
• Ability to ensure a high degree of accuracy for trip reservations.
• Ability to be sensitive and respectful to a diverse group of individuals, including the elderly and persons of disability.
• Ability to maintain an excellent attendance record.
• Ability to speak clearly and understand English, bilingual a plus.

Schedule:

10:30 to 6:30, must work Saturdays 

Pay Rate $16.39

 We are an Equal Opportunity Employer & We Welcome Diversity to our Teams!