IT Analyst

RATP Dev USA - Your future. Our destination. 

 We are transit. We make distances feel shorter and bring people together. We are a community. 

 Do you see yourself finding solutions to make distances feel shorter? Are you seeking to make an impactful difference and where you bring people together? If so, come join our team where you are part of a community, not just an employee. 

 At RATP Dev USA, we seek to foster a culture where people feel valued, where their voices are heard, and their needs are a priority. We value diversity and inclusion, as well as people who are collaborative and seek solutions that make an impactful difference within our teams, the company, our clients, and the communities we serve. 

 Our RATP Dev USA Safety Culture prioritizes the well-being of our employees, clients, passengers, and communities we serve. They are the heart of our business and ensuring all can return home to their families and friends safe and without injury is what we strive to do. 

 Through our diverse cultural experiences, we bring innovative transportation solutions. We possess a shared commitment and responsibility to our communities to provide our operational expertise and services in leading quality and safety best practices in everything we do with integrity, honesty, and sustainability. 

Your future with RATP Dev USA: 

 Our Core Values: 

 •       People:

People are at the heart of our business: employees, clients, passengers, and the communities we serve. 

•       Diversity: 

We draw on experience across cultures, generations, and oceans to encourage innovative transportation solutions. 

•       Responsibility & Accountability:

We provide services steeped in professionalism, integrity, honesty, sustainability, and accountability. 

•       Quality: 

Our operational expertise and industry-leading best practices promote quality service and lasting partnerships. 

•       Safety:

Above all, we are committed to safety and security in everything we do

Our destination: 

To develop and optimize public transit systems, but also to boost the economy and quality of life, to make distances feel shorter, and to bring people together. -Hiba Farès, President of the Executive Board.

IT Analyst 

• Gather and validate all required appropriate information needed for issue resolution.

• Correct user issues including installing and upgrading software and configuring systems and applications.

• Recognize when issues should be escalated to an appropriately experienced technician.

• Record, track, and document the problem-solving process to create a knowledge base for future issue resolution.

• Continuous learning of software upgrades, drivers, knowledge bases, and "frequently asked questions" resources on the Internet to aid in problem resolution.

• Identify and learn appropriate software and hardware used and supported by the organization.

• Perform self-directed quality assurance testing to verify issues worked are adequately resolved.

• Perform post-resolution follow-ups to help requests.

• Two (2) year college degree in computer science or information technology systems required.

• Must be able to troubleshoot technology related issues with hardware and software.

• Must understand Intelligent Transportation System (ITS), TAP, Wi-Fi, cellular connection, bus cameras, emergency radios, GPS/AVL technology, and Drive Cam.

• Knowledge of basis computer hardware and HP printers.

• Experience with desktop operating systems, especially Windows XP/Vista/7.

• Extensive application experience and ability to troubleshoot MS Office Suite - version                       2003/2007/2010.

• Good understanding of the organization's goals and objectives. • Exceptional written and oral communication skills; strong documentation skills.

• Exceptional interpersonal skills, with a focus on rapport-building, listening and questioning skills.

• Must be goal-oriented, display positive attitude, and ability to quickly react to changing business demands, aggressive deadlines, and demanding hours in a fast-paced environment.

• Strong interpersonal skills and the ability to listen and explain solutions to non-technical users in a concise manner.

• Ability to analyze and interpret data. • Ability to communicate orally and in writing in a clear and straightforward manner.

• Ability to communicate with all levels of management and company personnel

• Ability to prioritize and work independently to handle multiple projects and tasks.

• Ability to make decisions and solve problems while working under pressure.

• Ability to show judgment and initiative to accomplish job duties.

• Flexibility, "Can-Do" attitude, and the ability to provide outstanding customer service are essential requirements.

• A , Microsoft certifications highly desirable 

 Benefits

We offer competitive compensation and benefits (which vary based on role, location, and business), including medical/dental/vision, 401(k), and paid holiday/vacation.

We are an Equal Opportunity Employer & We Welcome Diversity to our Teams!