What are the responsibilities and job description for the Operations Manager position at RATP DEV USA, LLC?
Manages operations for Arlington Transit Management and oversees supervision and operators. Under general direction, supervises and coordinates transit activities and operations including management of staff; ensures work quality and adherence to established federal, state and local safety policies and procedures; coordinates assigned activities with other departments, outside agencies and the public; and provides highly responsible and complex staff assistance to the General Manager.
- Coordinates operations staff and operational activities for the agency.
- Participates in the development and implementation of goals, objectives, policies, and priorities; ensures the most efficient and effective delivery of services.
- Establishes schedules and recommends methods for providing transit services including overseeing and reviewing timelines and schedules; identify resource needs; review needs with appropriate management staff; allocate resources accordingly.
- Assist in service delivery as needed, including assisting with revenue hours.
- Direct, coordinate and review work plan for assigned transit operations services and activities; assign work activities and projects; monitor workflow; review and evaluate policy, procedures; meet with staff to identify and resolve problems.
- Oversee transit operations, including all transit safety programs; ensure compliance with applicable federal and state laws and regulations.
- Supervise staff preparation for audits/inspection.
- Review and evaluate proposed projects and plans; identify impact to transit operations; recommend and implement solutions.
- Select, train, motivate, and evaluate transit personnel; provide or coordinate staff training; work with employees to correct deficiencies; implement discipline procedures.
- Review complaints regarding transit operations; resolve problems in a timely, effective manner; investigate transit accidents and incidents; prepare reports and maintain necessary records.
- Participate in the development and administration of assigned program budget; forecast funds needed for staffing, equipment, materials, and supplies; monitor and approve expenditures; recommend adjustments as necessary.
- Aids the General Manager; prepare and present staff reports and other correspondence as appropriate and necessary.
- Coordinates operations activities with hose of other departments and outside agencies and organizations.
- Attend and participate in professional group meetings.
- Perform related duties as requires.
