Operations Training Specialist

ESSENTIAL FUNCTIONS

Training & Development:

• Conduct classroom instruction covering vehicle operation, safety procedures, passenger assistance, and route navigation.
• Provide hands-on, behind-the-wheel training, including pre-trip inspections and defensive driving techniques.
• Evaluate trainee performance and provide constructive feedback.
• Develop and update training materials as needed.
• Conduct remedial training for operators needing additional support.
• Assist employees in converting CDL permits to full CDL through road, pre-trip, and skills test preparation.

Administrative Duties:

• Maintain accurate training records, including attendance, evaluations, and licensing information.
• Schedule and coordinate training sessions to ensure resource efficiency.
• Manage and track operator certifications and licenses for compliance with regulatory requirements.
• Prepare and submit reports on training activities, compliance, and operator performance.
• Maintain an inventory of training materials and equipment.
• Assist in developing and implementing training policies and procedures.
• Stay current with industry best practices and regulatory updates.

Safety & Compliance:

• Ensure all training activities adhere to DOT, FTA, and state regulations.
• Conduct return-to-work, post-accident, and refresher training sessions.
• Promote a culture of safety and professionalism among trainees and operators.
• Perform vehicle inspections and report any maintenance needs.
• Assist in developing and maintaining safety programs.
• Act as a resource for employees and departments regarding safe bus operation.
• Serve as backup to the Safety Officer and report during inclement weather or emergency events.

Additional Responsibilities:

• Conduct operator evaluations and ride-alongs to assess driving performance.
• Collaborate with operations management to address performance issues through training.
• Assist with interviewing and assessing operator candidates.
• Perform other duties related to Safety and Training as assigned.

GENERAL QUALIFICATIONS 

Knowledge:

• Thorough understanding of the Durham area, GoDurham routes, service policies, and fare structures.
• Knowledge of transit operations and related federal, state, and local safety and environmental regulations.
• Familiarity with CDL training requirements, defensive driving techniques, and commercial vehicle operations.

Experience:

• Minimum of five years of full-time experience in public transit training.
• At least three years of CDL driving experience is required.
• Experience in a supervisory or leadership role within fixed-route services.
• Strong administrative background, particularly in training documentation, scheduling, and compliance tracking.

Skills:

• Excellent verbal and written communication skills.
• Strong organizational and time management abilities.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Ability to prepare and present detailed reports on training activities and operator performance.
• Strong interpersonal skills for coaching, mentoring, and performance evaluation.

Physical & Mental Demands:

• Ability to work assigned hours and complete required tasks as scheduled.
• Valid North Carolina CDL with passenger (P) and air brake endorsements.
• Strong ability to concentrate, interact professionally, and work under stressful conditions.

Mental Demands: 

• Ability to listen, reason, think, concentrate, and interact with others. 
• Ability to exercise self-control and work under stressful conditions is necessary, particularly in employee relations situations.