What are the responsibilities and job description for the Customer Service Coordinator position at Rausch Coleman Development Group Inc.?
Description
Improving quality of life, one home at a time.
At Rausch Coleman Homes, we honor God through our commitment to Integrity and Excellence in all aspects of homebuilding. We place the highest value upon the customer by exceeding expectations, and upon our team members by committing to professional development. We aspire to build the best quality affordable homes and we hold ourselves accountable to that goal.
Rausch Coleman Homes is a top 40 homebuilder in the United States. For over 65 years, we've helped families better their lives and achieve their dream of home ownership. Recognized as a Best Place to Work in Arkansas, Oklahoma and Texas, Rausch Coleman Homes offers competitive pay, health insurance, 401k, generous paid time off, and much more. For more information about what it's like to work for Rausch Coleman Homes, including a more comprehensive listing of company benefits, please visit https://careers.rauschcoleman.com.
Position Summary
Work directly with the Customer Service Manager to identify customer questions and concerns, handle customer complaints in a patient and compassionate manner, and perform daily tasks with customer satisfaction in mind.
Duties & Responsibilities
- Reports directly to the Customer Service Manager
- Interacts as required with staff and office personnel
- Interacts with customers daily
- Understands and able to react to the daily challenges of scheduling customer service calls
- Assist in developing an implement new or revised record keeping systems and procedures
- Responsible for accurately tracking all service work in IHMS
- Responsible for pulling, updating, and verifying accuracy in all necessary reports
- Additional duties as required
Requirements
Preferred Qualifications
- Have a high sense of urgency and a positive attitude in demanding situations
- Previous customer service experience
- Previous experience in a construction company
- Ability to navigate a computer to submit daily and weekly reports and/or status updates
- Possess an understanding of computer software including Microsoft Excel, Word, and Outlook
- Ability to organize, prioritize, and schedule work assignments
- Possess time management skills
- Ability to make administrative and procedure decisions
Physical Demands
- Lifting up to 20 pounds occasionally and frequently moving small objects
- Sitting for long periods of time
- Manual use of hands and vision to use computer constantly
- Walking or standing occasionally
Our benefits package for full time employees includes:
- Medical Insurance – PPO and HDHP Options
- HSA – with eligible HDHP
- Dental and Vision Insurance
- 401(k) – includes company match of up to 5%
- Generous Paid Time Off (PTO)
- Paid Maternity and Paternity Leave
- Adoption Assistance and Leave
- Tuition Assistance
- And More!
