Commerical Support Specialist - MH

Purpose The Commercial Support Specialist role is responsible for serving as the operational and commercial liaison for the Business Unit(s) in support of the company's Commercial growth initiatives.   Areas of Responsibility / Tasks o Oversee Commercial employee onboarding process, systems setup, and training plan o Provide training on RavApps related to commercial for new hire onboarding, best practices, commercial sales meetings, and new feature or cloud enhancements o Provide support, training, and continuous improvement ideation for CRM, Tableau, SARA and any future implementations o Enhance work instructions and develop comprehensive documentation to support commercial users across all tools and resources managed by the Commercial Support Team, including Budget Tools, CRM, SARA, MHC Materials, Tableau, and any future implementations o Serve as gatekeeper/focal for commercial tools including, Budget Tools, CRM, SARA, MHC Materials, Tableau, and any future implementations for enhancement requests including gathering requirements and validating system enhancements as needed o Responsible maintaining for Account Assignments and Commissions Rules for new accounts and account re-assignments in SARA o Requests set up of Customer Accounts/Ship-To’s in MDM system o Administer sales, sourcing and business development teams budget/goal process o Monitor CRM usage and qualitative metrics to report trends o Coordinate lead management process, working in conjunction with Office Services, Marketing, and Business Development teams o Manage Market Segmentation process to appropriately code confirmed sales o Perform analysis of key performance metrics and provides summarized reports to Business Unit management, including sales volume and margin o Work collaboratively to provide key business reporting o Create exception reporting based on company policies and controls o Create metrics to evaluate sales efficiency and productivity o Document requirements and collaborate with Commercial, Operations, and Finance teams for process and tool optimization to support business focused initiatives o Build project and execution plans to address key commercial initiatives to drive automation or process improvements o Map current and future tool or process states to support key business initiatives   Competencies; Knowledge, Skills, Abilities (KSA) To perform this role successfully, an individual must have experience achieving desired result(s) in their areas of responsibility. The requirements listed below are representative of observable behaviors and essential knowledge, skill, and abilities required of a successful incumbent within our culture. o Strong written and verbal communication skills o Strong analytical and problem-solving skills o Ability to work well independently and in a team o Extreme attention to detail and ability to maintain data quality and integrity o Working understanding of profitability and advanced data analytics o Proficiency in Tableau, MS Office Suite, including Excel, Word, and PowerPoint o Familiarity with MHC and Ravago business processes o Ability to multitask, set priorities and meet deadlines in a changing environment o Demonstrated ability to make decisions and see those through to implementation o Experience in process improvement design and change management strategies o Experience in data models and reporting packages o Experience gathering user requirements and implementing custom solutions/reports to meet those requirements o Ability to travel occasionally for work Minimum Qualifications/ Education / Experience / Certifications 1. Education: a. Bachelor’s Degree Preferred or equivalent experience 2. Experience: a. 2-5 years related experience 3. Licenses / Certifications: a. Valid driver’s license – required 4. Language: a. Proficiency in English required Work Environment / Conditions The work environment/conditions described herein are representative of those that an incumbent may experience, and therefore 1. Must be adaptable to work in a shared space, with constant noise, with/or without the use of a private office. 2. This is a hybrid role based out of Northbrook, IL  Physical Requirements / Demands The physical demands described herein are representative of those that must be met by an incumbent to successfully perform the essential functions of this job. *Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions & physical demands of this role. 1. While performing the duties of this job, the incumbent is regularly required to communicate verbally, read, and comprehend information, type on a consistent and daily basis. 2. While performing the duties of this job, the incumbent is regularly required to travel by foot, car, bus, airplane, or other means of transportation which require sitting, waiting, and standing for long and short periods of time.