What are the responsibilities and job description for the Operation Support Manager position at Ravago?
Purpose
The primary purpose of this role is to manage and oversee all functionality of the general office and administrative teams in accordance with the organization’s policies and applicable laws.
Areas of Responsibility / Tasks
An inspiring leader selects the best possible candidate for each position, provides structure, direction, feedback, recognition, and accountability; in addition to facilitating team processes, on-going training, and delegation for the following Employees within the Ravago culture and policies.
To perform this role successfully, an individual must have experience achieving desired result(s) in their areas of responsibility. The requirements listed below are representative of observable behaviors and essential knowledge, skill, and abilities required of a successful incumbent within our culture.
1. Education:
The work environment/conditions described herein are representative of those that an incumbent may experience, and therefore must be adaptable to work in a shared space, with constant noise, with/or without the use of a private office. Schedules may vary from week to week based on business demands in excess of 40 hours with or without notice.
The physical demands described herein are representative of those that must be met by an incumbent to successfully perform the essential
functions of this job. *Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
& physical demands of this role.
The primary purpose of this role is to manage and oversee all functionality of the general office and administrative teams in accordance with the organization’s policies and applicable laws.
Areas of Responsibility / Tasks
- Direct interface with Customers operational teams. ( Purchasing, Inventory, Customer service)
- Prepare and present statistical information to the management team (via Microsoft Excel and PowerPoint).
- Primary point of escalation for customer concerns related to deliveries, address customer complaints and resolve any problems through effective communication.
- Develop and implement solutions to address customer delivery concerns.
- Reconcile variances in customers ERP systems and the warehouse to ensure accuracy.
- Ensures the customer is informed about changes to the scheduled due dates
- Ensures accuracy and completeness of departmental activities and documents.
- Performs activities of workers supervised including CSS and PBS associates.
- Work with shipping, receiving, production and other departments, perform root cause analysis to determine origin of discrepancy as well as recommend and implement solutions to reduce future discrepancies and to ensure deadlines are achieved.
- Process systematically inside ERP systems.
- Audit processes and procedures to ensure accuracy, organization, and the meeting of department goals.
- Plan, assign, and direct work; initiate plans to motivate workers to achieve goals.
- Ensure cross-training of employees for maximum coverage of accounts and customer needs.
- Manage employee life cycle including, Interviewing, hiring, onboarding, performance management, year-end evaluations, and termination of employees.
- Perform and record training of all direct associates.
- Assist with scheduling, conducting, and monitoring facility-wide training for all associates pertaining to the direct effectiveness of the WMS.
- Manage and enforce all applicable company policies.
- Other duties as assigned by the General Manager.
An inspiring leader selects the best possible candidate for each position, provides structure, direction, feedback, recognition, and accountability; in addition to facilitating team processes, on-going training, and delegation for the following Employees within the Ravago culture and policies.
- Customer Support Solution services
- Production & Bulk Services
- Traffic Control & Gate House Operations
To perform this role successfully, an individual must have experience achieving desired result(s) in their areas of responsibility. The requirements listed below are representative of observable behaviors and essential knowledge, skill, and abilities required of a successful incumbent within our culture.
- Flexible. Able to cope with multiple/changing/competing priorities and deadlines with a high degree of optimism, professionalism, and collaboration.
- Strong communication skills, keen listener, sophisticated verbal, and written skills.
- Excellent interpersonal skills.
- Emotionally intelligent, self-aware & solution oriented.
- Ability to host meetings and facilitate discussions and execute inspiring training sessions
- Ability to influence & serve as key change agent for business unit / location aligned with the company initiatives.
1. Education:
- High School Diploma/GED.
- Minimum of 2 years of relevant work experience in similar title, Industry and scope of responsibility
- Systems Experience:
- Familiar with various systems, including Warehouse Management Systems
- Microsoft suite: Outlook, Excel - Required (Teams, SharePoint, PowerPoint preferred)
The work environment/conditions described herein are representative of those that an incumbent may experience, and therefore must be adaptable to work in a shared space, with constant noise, with/or without the use of a private office. Schedules may vary from week to week based on business demands in excess of 40 hours with or without notice.
- This job primarily operates in an office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and mobile communications devices.
The physical demands described herein are representative of those that must be met by an incumbent to successfully perform the essential
functions of this job. *Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
& physical demands of this role.
- This is a largely sedentary role, however a variety of standing, sitting and walking throughout the day is required.
- While performing the duties of this job, the incumbent is regularly required to communicate verbally, listen, read and comprehend information, and type on a consistent and daily basis.
