Customer Service/ Administrative Assistant

Job Description

Customer Service/ Administrative Assistants needed for full-time M-F 8am-5pm contract roles starting ASAP. Potential to become perm. Pay range is $22-25/hr. DOE.

Responsibilities:

• Serve as the primary point of contact for customer inquiries via phone, email, and in-person interactions.
• Provide prompt and courteous responses to customer questions, concerns, and requests for information regarding our products and services.
• Assist customers in selecting the right solutions based on their specific needs, preferences, and budget.
• Coordinate with the sales team to schedule consultations, site visits, and installations according to customer preferences and availability.
• Manage customer accounts, including processing orders, generating quotes, and maintaining accurate records of transactions and interactions.
• Address and resolve customer complaints or issues in a timely and effective manner, escalating complex issues to the appropriate department when necessary.
• Collaborate with other departments, such as sales, operations, and logistics, to ensure seamless communication and coordination throughout the customer lifecycle.
• Stay informed about industry trends, product developments, and company policies to provide accurate and up-to-date information to customers.
• Conduct follow-up communication with customers to ensure satisfaction with our products and services and solicit feedback to identify areas for improvement.
• Uphold company values and standards of professionalism in all interactions with customers, colleagues, and external partners.
  
  

Requirements:

• High school diploma or equivalent
• Previous experience in customer service, sales support, or related field.
• Excellent communication skills, both verbal and written, with a professional and friendly demeanor.
• Strong problem-solving abilities and the ability to remain calm and composed under pressure.
• Proficiency in Microsoft Office suite and customer relationship management (CRM) software.
• Ability to multitask and prioritize tasks in a fast-paced environment.
• Knowledge of residential construction is a plus
• Willingness to learn and adapt to new technologies and procedures.
• Availability to work flexible hours, including evenings and weekends, as needed.Hours are typically Mon-Friday 8-5.
• A commitment to providing exceptional customer service and exceeding customer expectations.
  
  

Company Description

Raven Ridge is a full service recruiting organization based in NH. Our experienced recruiters know the local employment market and have relationships with premier employers throughout New England.

Raven Ridge is a full service recruiting organization based in NH. Our experienced recruiters know the local employment market and have relationships with premier employers throughout New England.