What are the responsibilities and job description for the Customer Service Specialist- EComm position at Ravensburger North America, Inc.?
We at Ravensburger are both a truly global company and a family. As a bunch full of different characters and personalities with heart and a passion for achieving our goals together, we offer a great range of entertainment for children and families. What drives us forward? A shared sense of purpose. Together we are working on creating something meaningful - pure fulfillment for your career!
This is what we need you for
Helping Hand
Need support? Our Employee Assistance Program (EAP) offers confidential help for you and your family, from stress management to legal advice. Experts and resources are at your service!
Parental Leave
New parents get 8 weeks paid leave for moms and 4 weeks for dads. Birth, adoption, or placement of a child. Time to bond!
Save big on taxes!
With Flexible Spending Accounts (FSA), you can allocate part of your paycheck for medical or dependent care expenses. Enjoy more cash in your pocket and smart savings!
Support association
Our support association enables us to provide financial assistance to our employees in case they find themselves in a sudden emergency or unexpectedly have to bear extraordinary burdens.
This is what we need you for
- Process and manage customer orders, returns, and credits with accuracy and efficiency
- Review and validate sales data, tax information, and promotional details to ensure compliance and accuracy
- Oversee the setup and management of items and accounts across various sales platforms
- Monitor daily order statuses, addressing issues such as delays, out-of-stock items, and missing information
- Resolve chargebacks and compliance issues by collaborating with internal teams and external partners
- Conduct regular reporting and analysis of sales performance, shortages, and compliance metrics
- Process monthly credits, co-op agreements, and account adjustments as needed
- Ensure all products meet shipping and packaging requirements, including specialized certifications
- Provide excellent customer service and support to internal and external stakeholders
- Assist with cross-functional tasks and support team members as needed to achieve business goals
- Proficiency in Excel (e.g., pivot tables, VLOOKUP, data analysis) and SAP
- Strong organizational and time-management skills with the ability to prioritize tasks effectively
- Excellent communication skills, both written and verbal
- Experience managing accounts on sales platforms and ensuring compliance with operational standards
- Analytical mindset with attention to detail and accuracy
- Ability to work collaboratively in a team-oriented environment
- Prior experience in a B2B environment, especially in the toy and game industry, or with large customer portals (Amazon, Target, Walmart) is a plus
Helping Hand
Need support? Our Employee Assistance Program (EAP) offers confidential help for you and your family, from stress management to legal advice. Experts and resources are at your service!
Parental Leave
New parents get 8 weeks paid leave for moms and 4 weeks for dads. Birth, adoption, or placement of a child. Time to bond!
Save big on taxes!
With Flexible Spending Accounts (FSA), you can allocate part of your paycheck for medical or dependent care expenses. Enjoy more cash in your pocket and smart savings!
Support association
Our support association enables us to provide financial assistance to our employees in case they find themselves in a sudden emergency or unexpectedly have to bear extraordinary burdens.
