Software Engineer SME

Job Title : Software Engineer SME

Department : Operations - Services

Reports To : RavenTek Program Manager

Location : Fort Meade, MD

Schedule : Monday - Friday

Hours : Full-time, 40-hours / week

FLSA Status : Salary, Exempt

Clearance : Top Secret, Full Scope Polygraph

Position Summary

The Software Engineer SME will support our government customer maintaining customer's Enterprise ServiceNow Platform infrastructure, providing day-to-day O&M support to application developers and users of the ServiceNow platform. The performance of this position is key to RavenTek's performance, and therefore RavenTek's mission to support the government customer.

Requirements

Essential Duties and Responsibilities

• Perform regular ServiceNow security patching and release upgrades.
• Maintain and add new capabilities to the core ServiceNow platform to enhance functionality for tenants.
• Perform scans / create documentation in support of Accreditation and Authorization (A&A) process.
• Develop, test, and deploy updates to ServiceNow based on customer requirements.
• Customize and configure ServiceNow applications and facilitate rollout of new applications and modules; configure Application User Interface and configure workflow.
• Collaborate effectively with Service Now System Engineers and developers to develop solutions and handle general updates and configuration changes / requests.
• Identify system deficiencies and recommend solutions.
• Maintenance and continuous improvement of the processes, standards, policies, working methods, and tools.
• Ensure appropriate tools and processes are in place to have a development / production environment that is reliable and reproducible.
• Ensure tool configuration consistency across Development, Testing, Integration, and Production environments.
• Participate in ongoing production support and end-user support.
• Document testing and maintenance of system corrections.
• Research, understand, and develop using new technologies and standards as needed.
• Research, designs, develops, and / or modifies enterprise-wide systems and / or applications software.
• Involved in planning system and development deployment as well as responsible for meeting software compliance standards.
• Evaluate the interface between hardware and software, operational requirements, and characteristics of the overall system.
• Enter actual time worked, once complete, at the end of the day, or no later than 10 : 00 a.m. the following workday, and submit timesheets at the end of each pay period.
• Submit regular Status Reports as required by manager.
• Monitor RavenTek email on a regular basis, at least 3 times per week, and respond accordingly.
• Complete required compliance training as assigned.
• Other duties as assigned.

Knowledge and Critical Skills

Education & Work Experience

Certifications, Licenses

Special Requirements

Work Environment

Employee will be working indoors in an office environment with other people. Potential moderate temperature fluctuations. Typical indoor and computer related noise level, and typical office, paper, and equipment related dust. Exposure to video display terminals occurs on a regular basis.

Physical Demands

To successfully perform the essential functions of the job, the employee needs to be able to sit at a workstation for extended periods; use hand(s) to handle or feel objects, tools, or controls; reach with hands and arms; talk and hear; see to read printed materials and computer screens; mobility to work in a typical office setting. Ability to work on desktop or laptop computer for extended periods of time reading, reviewing / analyzing information, and may be required to provide recommendations, summaries and / or reports in written format. Must be able to effectively communicate with others verbally and in writing. Employee must be able to lift and / or move moderate amounts of weight, typically up to 20 pounds. Regular and predictable attendance is essential.

ADA : RavenTek will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.

EEO / AA : RavenTek does not discriminate based on race, color, national origin, sex, religion, age, disability, sexual orientation, gender identity, veteran status, height, weight, or marital status in employment or the provision of services and is an equal access / equal opportunity / affirmative action employer.

This job description is not intended to be an all-inclusive list of duties and standards of the position and will be reviewed periodically as duties and responsibilities change with business necessity. Essential job functions are subject to modification. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.