What are the responsibilities and job description for the Engagement Specialist position at Ravenwood Health?
Ravenwood Health is hiring an Engagement Specialist. If you are passionate about making a positive impact, thrive in a supportive and dynamic environment, and value work-life balance, we want to hear from you! Join us in our mission to create meaningful change and build a brighter future together. Apply now and embark on an exciting journey with us!
Ravenwood Health is a private nonprofit and trauma informed agency. We strive to provide a safe and compassionate community and work environment that supports and respects the unique journey of each person's professional goals.
The engagement specialist assists prospective clients in navigating the registration and enrollment process. Through a culturally and trauma-informed approach, the Engagement Specialist supports client engagement by coordinating necessary documentation and demographic information, completing screening processes as appropriate, and interfacing with the agency’s electronic health record, insurance companies, and other payor sources. The Engagement Specialist meets face to face with clients to complete the financial intake process and ensure positive and efficient connection with services.
Key Responsibilities:
- Answer telephone calls and assist new clients with scheduling their initial appointment.
- Meet with new clients coming to the agency to review intake forms, gather copies of information, update the electronic health record, and complete medical screening.
- Track data and document and/or report as required for the program.
- Oversee conclusion of the intake process, working closely with registration and clinical staff to ensure timely client engagement.
- Ensure clients are connected to ongoing services and gather data on outcomes.
- Assist with client education on agency services and provide supportive outreach.
- Connect clients with community resources, education on agency services and provide supportive outreach.
Knowledge, Skills, and Abilities:
- Effective in establishing rapport and building a collaborative relationship with adults, youth, and their families/caregivers.
- Displays professionalism, maturity, and respect in interactions with clients and their families.
- Demonstrates good decision-making and problem-solving skills.
- Demonstrates strong communication skills by returning and responding to phone calls or emails within 24 hours and other correspondence promptly.
- Keeps appropriate professional boundaries and seeking supervision as needed
- Displays strong written and organizational skills and can work in a team-based environment with diverse populations.
- Able to work effectively with technology including basic Microsoft office programs and electronic records, and navigate online portals for interfacing with third-party entities.
Required Education and Experience:
- Bachelor's degree or 2-3 years of relative work experience
- Must be able to pass background check
Preferred Experience:
- Customer service experience preferred
- Experience in behavioral health or a related public sector human services or healthcare field is a plus
- Experience and/or knowledge of basic billing processes, insurance plans, and fee schedules is a plus.
- Trauma informed care and strong client engagement skills
Benefits Include:
- Competitive Salary: We offer a salary package that reflects your skills, experience, and contributions.
- Generous Time Off: Enjoy 3 weeks of vacation, along with 56 hours sick time, 8 paid holidays, and 4 wellness days per year. We understand the importance of work-life balance and strive to provide ample time for rest and rejuvenation.
- Comprehensive Benefits: Access comprehensive health, life, dental, and vision insurance coverage to safeguard your well-being and provide peace of mind for you and your loved ones.
- Staff Wellness Therapist: We offer comprehensive health and wellness opportunities, including access to a staff wellness therapist, to support our employees' health and mental well-being
- Financial Security: Take advantage of perks like mileage reimbursement, a flexible spending account, a 401k with company match, and short- and long-term disability insurance. We prioritize your financial health and future stability.
- Supportive Environment: Receive clinical supervision and ongoing consultation to enhance your skills and support your professional growth. Our team is dedicated to providing the guidance and resources you need to succeed.
EEO Statement:
Ravenwood Health is firmly committed to prohibiting discrimination based on the basis of race, color, sex, age, religion, ancestry, national origin, citizenship, disability, military status, sexual orientation, or genetic information throughout the employment process, from selection through termination. Ravenwood Health expects all employees, vendors, and associates to support the nondiscriminatory policies of Ravenwood Health.
