Box Office Representative

Job Description

Job Description

Company Description

Ravinia® is both North America’s longest-running not-for-profit music festival and its most artistically diverse. Over 100 different events by a mix of classical, rock, pop, jazz, R&B, indie, and country performers make up a typical summer season on our two open-air and two indoor stages. Each year the Chicago Symphony Orchestra is featured in six weeks of concerts, many with Chief Conductor Marin Alsop. During the same summer months, Ravinia’s Steans Institute provides young professional classical and jazz musicians with career-advancing training and concert settings.Offstage and year-round, Ravinia’s Reach Teach Play education programs engage 50,000 children and adults—in schools with little to no music curriculum, in our Chicagoland communities, and at our 36-acre park—in our mission to make music equitably accessible to all.

Job Description

Position Summary

Box Office Representatives are part of Ravinia’s dynamic Guest Experience Team. This position is at the heart of the action and plays a vital role in making a lasting impact on all who visit Ravinia each season. Key responsibilities include upholding Ravinia's values and organizational culture by fostering an extraordinary guest experience and providing hand-on support of all ticketing matters. The ideal candidate has a passion for the arts and working with people, has exceptional communication skills, and thrives in a fast-paced collaborative environment.

DUTIES AND RESPONSIBILITIES

Work with patrons handling ticket sales, ticket exchanges, ticket donations and will call both on the phone and in person

Listen to and answer customer questions and concerns while providing exemplary customer service

Handle cash and be responsible for daily reconciliation

Retain and relay a large amount of detailed information about performances, events, and the park

Resolve straightforward customer challenges

Assist patrons with the navigation of the website and the online ticket purchasing process

Filing, copying and other basic office duties

Provide detailed information about Highland Park and surrounding areas; including driving directions, parking and public transportation

Special projects and other duties as assigned, including providing support for the Development and Guest Experience departments as needed

QUALIFICATIONS

Knowledge and Skills

Excellent customer service skills

Superior communication, listening and problem solving skills. Must practice attentive and active listening

Customer focused

Punctual, dependable and have reliable transportation to and from work

Able to maintain composure and positive attitude during difficult times

Ability to easily and quickly learn new computer programs

An ability to handle several forms of payment types such as cash, check and credit card with a high degree of accuracy

Possess basic math skills

Advanced knowledge of email and the internet with knowledge of Google Workspace a plus

Proficient in typing, proofreading and data entry

Detail oriented

Team player with the ability to work independently

Able to keep a clean organized shared workspace

To perform the duties of this position, the candidate must be able to sit and stand for extended periods of time and walk about occasionally

Preferred Skills / Experience :

A background in customer service, ticketing, or retail

Multilingual

Knowledge of music industry and performing arts (with knowledge of classical music a plus)

Diverse musical interests

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position

Education and Experience

Experience in a related position, preferably in non-profit music / arts organization

Work Environment

Box Office Representatives are vital members of the Guest Experience department. You will be asked to work a flexible schedule centered around the concerts and events throughout the year. During the height of the summer concert season, typically June through September, the schedule will range between morning, afternoon, and late evening hours, including most weekends and some holidays. Positions require 40 hours a week. Beginning in March, standard business hours are available in the Box Office until the season begins in June.

• Once the concert season begins employees must be available for day, evening, and weekend hours

Seasonal Hourly Position / In-person : You will be in-person at Ravinia, especially before, during and after events

Exciting Live Music Environment : In this role, you will be part of Ravinia’s exciting and dynamic concert experience! You will get to enjoy our wide range of concerts first-hand and you will play an essential role in making the events memorable for all guests

Inclusive, Collaborative, and Innovative : You will be part of a team that values all voices, creativity, and teamwork

Benefits

Benefits : Eligible for Illinois Paid Leave plan.

Ravinia is an Equal Opportunity Employer

As an equal opportunity employer, Ravinia strongly believes that diversity of backgrounds, experiences, and perspectives is essential to our success. We strive to create and sustain an equitable and inclusive environment for all our employees. Ravinia does not discriminate on the basis of any protected status under federal, state, or local law. We encourage individuals of all identities and abilities to apply.

All your information will be kept confidential according to EEO guidelines.