What are the responsibilities and job description for the Retail Sales Assistant position at Rawhide Youth Services?
Job Details
Job Location: New London, WI
Position Type: Full Time
Salary Range: Undisclosed
Job Category: Sales
Description
Job Purpose
Supports the Vehicle Program by assisting with online retail operations, ensuring accurate documentation, processing sales transactions, and maintaining positive customer interactions. Works closely with internal teams to ensure smooth operations and adherence to compliance standards.
Essential Functions
- Assists with processing online vehicle sales and coordinating related documentation
- Communicates with customers and donors throughout the online sales process via phone, email, and messaging platforms
- Facilitates vehicle transport and logistics in collaboration with internal and external teams
- Ensures accuracy in documentation, including compliance with DOT forms and sales records
- Maintains a clean, organized, and efficient workspace to support sales operations
Job Responsibilities
- Sales Support & Customer Service
- Assists in responding to customer inquiries regarding vehicle sales, pick-up requirements, and purchasing processes
- Facilitates clear and professional communication with buyers, donors, and vendors
- Assists in coordinating vehicle handovers and verifying required documentation
- Administrative & Compliance
- Ensures all sales documents are completed accurately and stored appropriately
- Adheres to legal and compliance requirements, including proper DOT form completion
- Works collaboratively with the internal team to streamline documentation and reporting functions
- Operational Support
- Works closely with the production, customer service, and retail sales teams to develop efficient processes
- Assists in evaluating donated vehicles and miscellaneous items for resale potential
- Helps maintain digital sales platforms and contribute to process improvements
- Maintain Professional and Technical Knowledge
- Completing required trainings
- Attending educational workshops
- Reviewing professional publications
- Establish Personal Networks
- Participating in professional societies
- Maintain Staff Job Results
- Training and coaching support staff
- Establishing staff goals, monitoring progress, and providing feedback
- Appraising job results
- Protects the Credibility of the Rawhide Mission
- Complying with the Rawhide standard of conduct
- Setting an example, in words and actions, that is consistent with the values and beliefs of Rawhide
- Contributes to Team Effort
- Performing other duties as directed or assigned by supervisor
Qualifications
Qualifications
- Experience in retail, customer service, or administrative support, preferably in online sales
- Strong interpersonal, organizational, and administrative skills
- Proficiency in computer systems, internet research, and digital sales platforms
- Ability to obtain a Retail Vehicle Sales License if required
- Cash handling experience preferred
- Familiarity with vehicle sales or mechanical knowledge is a plus
Working Conditions
- Office-based role with occasional warehouse or outdoor tasks related to vehicle inspections
- May require occasional lifting of up to 25 lbs
- Frequent use of computer and phone for customer communication
Benefit Overview:
- Competitive Pay
- Medical, Dental & Vision Insurance
- Competitive 401k plan
- 10 paid Holidays
- PTO, VTO, Wellness Day, & Floating Holiday
- 5 Weeks Paid Sabbatical Leave
- Onsite Café (New London)
- TuitionReimbursement
- Nature Trails/Waterfront on 600 acres (New London)
- Onsite Fitness Center and Gymnasium
- Employee Assistance Program (EAP)
- Jury Duty Leave
- Bereavement Leave
- Paid Benefits for Birth or Adoption
