Dental Office Front Desk

Disclaimer: This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at anytime at the sole discretion of the Employer.

Position Title: Patient Services Representative

Reports To: Practice Owner (Oral Surgeon) or Office Manager, as assigned

Location: Rawson, Braxton, & Chicola OMS, Pensacola, FL

Working Conditions/Physical Requirements:

• Sitting 80%
• Standing/walking 20%
• Moderate noise levels from dental and other lab equipment.
• Dental office and lab setting.
• Consistent client and interoffice personnel interaction as this position meets and greets patients and is heavily dependent on excellent customer interaction.

Position Summary: Under direct and indirect supervision, answer inquiries and obtain information for general public, patients, visitors, and other interested parties. Provide information to callers; perform routine clerical and administrative functions such as drafting correspondence, scheduling appointments, organizing and maintaining paper and electronic files.
Essential Functions:

• Operate telephone system to answer, screen and forward calls, providing information, taking messages and scheduling appointments.
• Greet visitors and callers, handle their inquiries, and direct them to the appropriate person according to their needs.
• Communicate with patients and other dental offices on requests and dental information.
• Collect check, cash, and credit card payments for services provided.
• Collect insurance information and assist with processing of insurance claims.
• File and maintain dental treatment records.
• Prepare, present, and schedule patients for treatment plans following surgeon’s notes and direction.
• Collect, sort, distribute and prepare mail, messages and courier deliveries.
• Must always represent the practice in a professional, pleasant, and cooperative manner.
• Must maintain regular, consistent and punctual attendance in accordance with assigned schedule and time off policies.
• Must be able to comfortably and efficiently handle multiple deadlines and task assignments.
• Must be able to work both independently and cooperatively in team settings.
• Other duties and tasks, as assigned periodically.

Success Factors:

• Always maintain the highest level of confidentiality to HIPAA standards.
• Adhere to strict safety guidelines and procedures to OSHA and office standards.
• Must be comfortable seeing, and able to maintain a professional demeanor and attitude while working around blood and smells that may be unpleasant.
• Must be detail oriented in order to prepare and process business correspondence.
• You must be flexible and understand that your job duties may change from time to time and that you may be asked to “help out” in other areas of the office.
• Must demonstrate active listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Must demonstrate good reading comprehension - Understanding written sentences and paragraphs in work related documents.
• Must demonstrate excellent communication skills - Talking to others to convey information effectively.

Experience and Education:

• High School Diploma.
• Accurate typing at 40 words per minute.
• Dental (Oral Surgery) office experience preferred.
• WinOMS experience preferred (or other similar dental appointment management software.)

Job Type: Full-time

Pay: From $16.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Health insurance
• Paid time off
• Vision insurance

Medical Specialty:

• Surgery

Schedule:

• Monday to Friday

Experience:

• Customer service: 1 year (Preferred)
• Computer skills: 1 year (Preferred)

Work Location: In person

Salary : $16