What are the responsibilities and job description for the Front Desk Receptionist position at Ray Catena BMW of Westchester?
Job Description
BMW of Westchester has an immediate need for a FULL-TIME automotive receptionist with EXCELLENT customer service skills and a winning attitude to be able to grow into an expanding position to include assisting in our sales areas relatively quickly! This individual will receive calls to the dealership, determine the nature of the caller’s business, and direct the caller to their destination.
Responsibilities
- Answering dealership group phones
- Greeting and receiving prospects and customers
- Directs customers to the correct department, notifies the appropriate person that a customer is waiting, and introduces the customer to a salesperson
- Working cooperatively with the sales team
- Updating customer records
- Communicates with callers and visitors in a professional, friendly, and efficient manner
- Types memos, correspondence, reports, and other documents
- Assisting in scheduling and confirming sales appointments
- Assisting in the dealer exchange of vehicle process
- Participating in customer satisfaction process
- Participate in customer retention process
Qualifications
- Excellent communication skills
- Outgoing and positive demeanor
- Professional presentation
- Punctual with the ability to handle schedule flexibility, nights and Saturdays are a MUST
- Clean driving record and valid driver’s license
- Pass background check
- Maintains a professional appearance
Background check and drug testing is required. Marijuana is not a disqualifier.
EEOC Statement:
Ray Catena BMW of Westchester is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
