What are the responsibilities and job description for the Director of Client Services position at Ray of Hope Pregnancy Care Ministries?

HELP WANTED : CLIENT SERVICES DIRECTOR

Location : Ray of Hope PCM - Macon Center, but will meet with staff / volunteers at the Shelbina location on occasion

Learn more about the general tasks related to this opportunity below, as well as required skills.

Part-time Permanent Position : 30 hours

Benefits : Paid Holidays & Vacation

Schedule : Monday-Thursday - Fridays Off

Ray of Hope Pregnancy Care Ministries (PCM) is seeking a Client Services Director to plan, organize, and oversee client programs and services at our Macon center. Our team is looking for individuals committed to serving the women, men and families of our community through pregnancy and sexual health services, parenting education, and practical support. If you have a heart for life, Ray of Hope PCM may be the place for you.

Responsibilities :

Assures that client services volunteers are recruited, fully trained and supported
Supervises client services staff / volunteers
Responsible for new client intake, evaluation, scheduling appointments, conducting / overseeing education classes & case management, maintaining client records and billing for client needs
Assists the executive director and other administrators in the development, marketing efforts, evaluation, and updating of client programs and strategic goals
Increases community awareness and cooperation between agencies and community organizations to meet the unique needs of our clients. Participates in outreach events and oversees development to enroll new clients to the program
Maintains all client services / programs at the highest quality possible, consistent with the mission and vision of Ray of Hope PCM
Ensures that clients are served with respect and according to Ray of Hope PCM's policies and procedures.

Qualifications :

Bachelor’s degree in a related human service field or should possess a minimum combined total of three years of experience in at least one of these three areas : Early childhood development, Family / marital counseling, Social work, or Case management.

Excellent oral and written communication skills to relate to professional, medical, church and social service agencies / organizations, as well as staff / volunteers, clients and donors.

Excellent interpersonal skills to train and supervise client staff / volunteers, work with clients and influence the general public.

Willingness and ability to demonstrate commitment to Ray of Hope PCM's mission, vision, statement of faith, and core values in the execution of position responsibilities.

Training and Support :

On-the-job training and support will be provided

About Ray of Hope Pregnancy Care Ministries :

Since 2010, Ray of Hope PCM has been providing compassionate care and assistance to families unprepared for pregnancy. Our two centers provide no-cost pregnancy tests, parenting education, and practical support. Our programs were developed to support community efforts by providing educational opportunities and helping families make life-affirming choices.

Interested individuals should reply with a resume and cover letter

Reports to the Executive Director

Ray of Hope PCM is a faith-based 501(c)(3) ministry

Job Type : Part-time

Pay : $16.00 - $17.00 per hour

Expected hours : 25 – 30 per week

Benefits :

Paid time off

Schedule :

No weekends

Work Location : In person

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Salary : $16 - $17

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