Hyundai Service Advisor

Ray Skillman Southside Hyundai is growing and we are looking to add an experienced Service Advisor to our dynamic Service Team! We offer a competitive commission based pay plan plus an excellent work schedule (4 day work week and 1 saturday a month)!

Ray Skillman Hyundai Service Writer / Advisor Job Responsibilities and Duties:

· Listen to customers’ account of issues and symptoms to better understand the vehicles problem

· Perform inspections to narrow down what the cause of the problem may be

· Verify warranty, insurance or contract coverage for service

· Calculate and provide customer with an estimate of these expenses for resolving the problem

· Explain process to clients so they understand what to expect and when their automotive will be repaired

· Record information gathered from each visit in appropriate database

· Draft order for repair with all information that has been gathered outlined clearly

· Work with supervisors, repairmen and the rest of team to provide a positive and convenient resolution for customer.

· Answering questions about service outcomes and scheduling and booking appointments, vehicle drop-off, and vehicle pick-up.

· Maintaining positive customer relationships to ensure repeat business.

· Working with service technicians about parts ordering and ensuring parts are available when needed.

· Using your knowledge of our products and services to sell or provide in-depth information about available parts and service options to customers.

Ray Skillman Hyundai Service Writer / Advisor Skills and Qualifications

• Proficiency with industry-specific software; Reynolds
• Excellent customer service, interpersonal, and communication skills.
• Strong organizational, decision making, and problem-solving skills.
• The ability to communicate with mechanics, customers, and management.

· Ability to lift up to 25-30 pounds

· A strong understanding of automotive technology and the automotive industry. 2-3 years’ experience preferred

Paid Training:

• Yes

Management:

• Ops Manager

Typical start time:

• 7AM

Typical end time:

• 6PM

This Job Is Ideal for Someone Who Is:

• Dependable -- more reliable than spontaneous
• People-oriented -- enjoys interacting with people and working on group projects
• Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction
• Detail-oriented -- would rather focus on the details of work than the bigger picture
• High stress tolerance -- thrives in a high-pressure environment

Job Type: Full-time

Pay: $60,000.00 - $100,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off

Work Days:

• Weekends as needed

Work Location: In person

Salary : $60,000 - $100,000