Resident Relations

Resident Relations, $24-$25 hourly

Hearthstone Lodge Senior Residence is looking for a Resident Relations Consultant to join our team. This position is part time position or full time. Scheduled hours are flexible.

Job Summary:

Assists Community Administrator with the day-to-day operations at the property. The Resident Relations Consultant serves as the first point of contact for all Residents and prospective residents and their families.

Job Duties:

• First point of contact for residents and families of residents, prospective residents, vendors and deliveries.
• Answers all incoming phone calls to the community.
• Responsible for ma
• Assists the Community Administrator with the preparation of community notices and legal notices.
• Assists with the management and upkeep of the pendant program.
• Works closely with the maintenance team to ensure resident work orders are entered and completed.
• Assists with inquiries from prospective residents about lease and move in specials.
• Works closely with the Marketing Director in the marketing and leasing of the community.
• Performs leasing functions such as fielding phone and email inquiries, touring the community and performing move in paperwork.
• Works with the Marketing Director and Activity Direct to assist with community events and open houses.
• Participates in ensuring common areas are clean, organized, and presentable.
• Documents thoroughly and communicates effectively with the Community Administrator regarding incidents involving residents or building security.

Benefits:

• Medical
• Dental and Vision
• 401K with employer match available
• Flexible Spend Account
• Employee Assistance Program
• Life Insurance
• Sick Leave

Why Work for Ray Stone?

Working for Ray Stone offers a unique and fulfilling opportunity to be part of a company that is dedicated to ethical real estate investment and management services. As an organization, Ray Stone is committed to creating friendly, fun, and proud communities while enhancing asset values and fostering a culture of learning, mentorship, and teamwork. Here's why you should consider joining our team:

Meaningful Mission: Ray Stone's mission statement reflects its commitment to providing ethical real estate services. By working for us, you will contribute to building communities that not only offer quality housing but also prioritize positive relationships and a sense of pride among residents, tenants, and industry partners.

Positive Company Culture: At Ray Stone, we believe in fostering a company culture based on integrity, teamwork, learning, and collaboration. We value each team member's contributions and encourage an environment where everyone's ideas are heard and respected. You'll be part of a supportive and inclusive team that works together towards shared goals.

Professional Growth Opportunities: Ray Stone recognizes the importance of continuous learning and mentorship. We provide opportunities for professional growth and development, whether through training programs, industry conferences, or mentorship initiatives. You'll have the chance to expand your skills, gain valuable experience, and advance your career within the organization.

Collaborative Environment: Collaboration is at the heart of Ray Stone's operations. We believe that the best outcomes are achieved when team members work together, share ideas, and leverage their diverse expertise. By joining our team, you'll be part of a collaborative work environment where teamwork is encouraged, and your contributions are valued.

Work-Life Balance: While we take our work seriously, we also understand the importance of maintaining a healthy work-life balance. Ray Stone promotes a supportive and flexible work environment, allowing you to excel in your career while still having time for personal pursuits and family commitments.

Fun-Filled Atmosphere: Ray Stone recognizes that a positive and enjoyable workplace fosters creativity, productivity, and employee satisfaction. We embrace the importance of having some fun along the way and strive to create a lively and engaging atmosphere for our team members.

By choosing to work for Ray Stone, you will not only be part of a company that is dedicated to its mission but also an organization that values its employees and their personal growth. Join us in shaping friendly, fun, and proud communities while enjoying a rewarding and fulfilling career.

Requirements:

• 2 years of customer service experience
• 1-2 years' experience with Seniors, preferred
• Proficiency in MS Office Suite (Word, Excel, Outlook)

While performing the duties of this job, the employee is regularly required to walk, stand; and use hands to handle/lift objects. The employee occasionally must be able to lift to fifty (50) pounds. Additionally, the employee, on occasion, must crouch, kneel, or climb stairs.

Most work is performed in an office environment and requires the ability to operate standard office equipment and keyboards. This position requires substantial movements (motions) of the wrists, hands and/or fingers. Must have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading. Must have the ability to walk short distances.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.