What are the responsibilities and job description for the Customer Service Representative position at Ray The Plumber?
Customer Service Representative - Job responsibility
Expanding high-volume plumbing service company is looking to on-board a new customer service representative with exemplary office skills. This is a full-time position.
Our Office is open from 7:00 AM to around 6:00 PM daily, Monday through Saturday and remote work from home is 6PM to 10PM Monday through Saturday and Sunday 9AM to 10PM. WEEKENDS ARE REQUIRED FOR THIS POSITION.
The candidate will be trained to:
- Answer telephone and schedule incoming service calls
- Make customer follow-up calls
- Dispatch technicians to jobs
- Follow set communication procedures, guidelines and policies
- Participate in various marketing efforts
- Answer website scheduling requests
- Track advertising sources
- Go the extra mile to engage customers
A Candidate with previous experience with the ServiceTitan Platform will be given special consideration for this position. Experience & knowledge of the plumbing field/other trades will also be given special consideration
Other skills given extra consideration include:
Light bookkeeping experience
Excel/Google Sheets/Basic Spreadsheet experience
We are looking for a candidate with:
- Excellent communication skills
- Data Entry Skills
- Ability to multitask, prioritize, and manage time effectively
- Administrative Writing Skills
- Strong phone contact handling skills and active listening
We offer superior benefits that are unmatched in our industry, including:
- Health & Dental Insurance
- 401K Program
- Excellent Starting Wages
- Career Advancement
- Paid Holidays
- Positive Team Atmosphere
The starting pay for the role will range from $22.50 to $25.00 an hour depending on previous experience and skills.
Job Type: Full-time
Pay: $22.50 - $25.00 per hour
Expected hours: No less than 40 per week
Benefits:
- 401(k)
- Health insurance
- Paid time off
Shift:
- 8 hour shift
Ability to Relocate:
- Bohemia, NY 11716: Relocate before starting work (Required)
Work Location: In person
Salary : $23 - $25