What are the responsibilities and job description for the Field Service Engineer position at Raya Workforce?
About The Role
We are seeking an experienced Laboratory Equipment Specialist to join our team. The ideal candidate will have a strong background in maintaining, troubleshooting, and repairing laboratory equipment in regulated industries such as pharmaceuticals, biotechnology, and medical devices. This role requires a detail-oriented professional with excellent technical and organizational skills to ensure compliance with industry regulations and operational efficiency.
Key Responsibilities
We are seeking an experienced Laboratory Equipment Specialist to join our team. The ideal candidate will have a strong background in maintaining, troubleshooting, and repairing laboratory equipment in regulated industries such as pharmaceuticals, biotechnology, and medical devices. This role requires a detail-oriented professional with excellent technical and organizational skills to ensure compliance with industry regulations and operational efficiency.
Key Responsibilities
- Collect and upload service reports (CM, PM, Cal, Qual) into the CMMS work order system.
- Ensure completion of Field Service Reports and follow-up actions in CMMS.
- Maintain accurate asset status labeling (e.g., calibration labels).
- Perform physical inventory of equipment and instruments.
- Escort and oversee third-party vendors to ensure compliance with facility policies and work standards.
- Enforce PPE policies for vendors (Lab Coat, Safety Glasses, Gloves).
- Troubleshoot equipment for up to 30 minutes to determine repairability on-site.
- Perform preventive maintenance (PMs) and calibration services when applicable.
- Manage work orders for on-site instrument repairs for all trained/certified equipment.
- Create and track work requests in multiple CMMS systems.
- Assist in the installation and decommissioning of equipment.
- Tag equipment as "Out of Service" if calibration cannot restore tolerance levels.
- Bachelor's degree required (preferably in Sciences or Engineering).
- 5 years of experience in laboratory equipment/instrumentation maintenance within a regulated industry.
- Strong technical writing skills and attention to detail.
- Proficiency in CMMS systems (e.g., Maximo) and MS Office Suite (Word, Excel, PowerPoint, Outlook).
- Strong troubleshooting and problem-solving skills for laboratory instruments.
- Knowledge of GMP, GDP, and ISO standards.
- Effective interpersonal and communication skills with experience in customer service.
- Ability to work independently with minimal supervision.
- Ability to lift and move up to 35 lbs regularly and occasionally up to 50 lbs.
- Frequent standing, walking, climbing, kneeling, and working in confined spaces.
- Exposure to mechanical parts, humidity, odors, and risk of electrical shock.
- Work environment may include moderate to loud noise levels and occasional high elevations.
