What are the responsibilities and job description for the Hotel Operations Manager position at Raya Workforce?
About the Role :
We are seeking an experienced and results-driven Hotel Manager to oversee daily operations at our hotel in Tulsa, OK . The ideal candidate will have prior Choice Hotels experience, a strong background in hospitality management, and a commitment to delivering exceptional guest experiences. This role requires leadership, financial acumen, and operational expertise to drive efficiency, profitability, and guest satisfaction.
Key Responsibilities :
- Oversee the day-to-day hotel operations, ensuring smooth and efficient functioning across all departments, including front desk, housekeeping, maintenance, and food services.
- Implement and maintain Choice Hotels' brand standards to ensure compliance with corporate requirements.
- Monitor and enhance guest satisfaction by addressing concerns promptly and ensuring excellent service delivery.
- Manage staff hiring, training, and scheduling to ensure optimal workforce performance and adherence to company policies.
- Develop and execute revenue management strategies, including room pricing, occupancy optimization, and cost control measures.
- Ensure compliance with health, safety, and security regulations, including maintaining a clean and safe environment for guests and employees.
- Oversee budgeting, financial reporting, and cost management, ensuring profitability and efficient resource allocation.
- Maintain and improve hotel ratings and reviews on platforms like TripAdvisor, Google, and Choice Hotels' internal review system.
- Handle vendor and supplier relations, ensuring quality service and cost-effectiveness in procurement.
- Foster a positive work culture, promoting teamwork, accountability, and professional development among staff.
Key Qualifications :
Preferred Qualifications :
