What are the responsibilities and job description for the Utilities Account Manager position at Raya Workforce?
About the Role : The Account Manager Utilities is responsible for managing client relationships within the utilities sector, ensuring the delivery of high-quality service and the achievement of performance targets. This role involves driving business growth, managing accounts, and supporting the implementation of utility solutions for clients, while maintaining exceptional service standards.
Key Responsibilities :
- Manage and nurture relationships with existing clients within the utilities sector.
- Understand client needs and tailor solutions to meet their business objectives.
- Develop and implement strategies to drive account growth and expansion.
- Ensure service delivery aligns with client expectations and performance targets.
- Provide regular updates, reports, and presentations to clients regarding project status, performance, and industry trends.
- Collaborate with internal teams to ensure smooth project execution and issue resolution.
- Negotiate contracts, pricing, and service agreements with clients.
- Identify new business opportunities and cross-sell or upsell additional services.
- Resolve any issues or escalations in a timely and professional manner.
- Monitor industry trends, regulatory changes, and market dynamics to provide insights to clients.
Key Qualifications :
