Family Engagement Specialist

VISION

To be a leading educational institution in intercultural education to support parents in their children’s education through teaching values that prioritize better coexistence between cultures through the use of the Spanish language and understanding of Latin American culture, in order to enrich the life experience of children to be better people and better citizens.

MISSION

To develop in the children of our community skills of self-awareness, empathy, assertive communication, interpersonal relations, decision-making and problem-solving, critical and creative thinking, and proper management of emotions and feelings through an intercultural program to develop their full capacities, social-emotional, physical, and intellectual.

PHILOSOPHY

Our program is designated to foster self-esteem, self-confidence and competence in self-help skills and language abilities necessary for effective social interaction. We stress the process of learning and discovery rather than just the end product. We encourage children to feel good about themselves as a consequence of their own achievements. Rayito de Sol provides more than just childcare. We believe in the unlimited potential of every child and we are confident that our program will bring out the best in your child’s abilities and creativity; as well as create a positive self-image, positive social and emotional growth, and literacy and language recognition as children explore the Latin American culture through art, dance, music, and literature. By learning another language and being exposed to another culture, students develop respect for human dignity, cultural and linguistic diversion, and the rights of others.

REQUIREMENTS

• Must meet the qualifications for a lead teacher defined under DCFS requirements.
• Customer service/sales experience.
• Self-motivated, self-directed, creative reliable, and trustworthy.
• Willing and able to pursue additional education.
• Experience working in early childhood education is a plus but NOT required.
• Current First-Aid and CPR certification.
• Fluent in Spanish
• Be able to read, write, and understand English.

JOB SUMMARY

As the Family engagement specialist for Rayito de Sol, you are the key team member to ensure that enrollment is on target. You will partner with families to strengthen their support networks with other parents and community members. You will develop relationships with community agencies and businesses to drive enrollments. You will be part of a team sharing best practices, collaborating, and reporting to the Center Director and the Vice President of Operations if needed.

ESSENTIAL FUNCTIONS: (not all-inclusive)

• Responsible for the recruitment and enrollment of families into the program.
• Convert leads to tours at a minimum of 50%
• Conduct tours for prospective families and convert tours to enrollments at least at 45%
• Assist parents with understanding the enrollment forms.
• Ensures enrollment documentation is completed and maintained in accordance with the program guidelines and passes the completed enrollment package to the center director for the creation of the children’s file.
• Create new children’s profile in Procare and assist the center director with other processes through this platform if necessary.
• Promote family involvement and participation in center-based activities, and other program events and assist in the planning and implementation of family events.
• Manage the HubSpot platform and keep last activity for each contact updated.
• Monitor and manage the calendar for upcoming tours, open houses, or other scheduled events.
• Answers all emails with questions related to enrollment.
• Monitors the email associated to the tour calendar (e.g., )
• Develop and maintain meaningful, productive relationships with families.
• Coordinate with community agencies to facilitate integrated services to support families in their enrollment process.
• Develop relationships with community agencies and businesses to drive enrollments.
• Provide leadership, by example, establishing and maintaining quality work standards.
• Ensures the safety, health, and well-being of the children at all times.
• Abiding by all licensing regulations and program policies and procedures.
• Must be able to relate to and communicate with people of varying multi-ethnic and socio-economic backgrounds.

ATTRIBUTES:

Collaborative - You exercise a thoughtful, reflective, and strength-based approach to coaching.

Cooperative - You work as a cooperative and supportive member of an interdisciplinary team.

Relationship Builder- You listen, communicate, and build relationships with diverse families, various professionals, and community groups.

Able to Engage in Difficult Conversations with a Growth Mindset - You understand that difficult conversations are necessary for true reflection and growth.

Great listener - You take the time to learn what is valuable and important to the families. You confidently engage with families at all levels to define needs and expectations.

Confidential - You exercise discretion in handling confidential information and materials.

We offer a suite of benefits including:

• A culturally authentic and professional work environment
• Holiday
• Paid time off
• Childcare discounts
• Career advancement opportunities
• Continued education training

This position description is not intended to be and should not be construed as an all-inclusive list of responsibilities, skills, or working conditions associated with this position. While this description is intended to accurately reflect the position's activities and requirements, management reserves the right to modify, add, or remove duties as necessary or desired.

Job Type: Full-time

Pay: $45,000.00 - $55,000.00 per year

Benefits:

• Health insurance
• Paid time off
• Professional development assistance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Language:

• Spanish (Required)
• English (Required)

Ability to Commute:

• Chicago, IL 60640 (Required)

Work Location: In person

Salary : $45,000 - $55,000