What are the responsibilities and job description for the Customer Service Representative position at Raymer Oil Company?
Raymer Oil Company's commitment to putting customers first drives us to deliver exceptional service and quality products. Our team members play a vital role in achieving this goal by greeting customers warmly, offering prompt and accurate assistance, and providing fresh products that meet high standards.
Key Responsibilities:
- We are responsible for preparing products for sale, ensuring they remain fresh and of high quality.
- We maintain adequate product levels and cleanliness standards across all areas.
- We communicate customer requests and temperature breakdowns to management in a timely manner.
- We are responsible for maintaining supplies and equipment in good working condition.
Additional Responsibilities:
- We perform tasks assigned by management to support the smooth operation of the deli department.
- We assist in receiving and storing products to ensure they are properly handled and stored.
- We strive to provide excellent front-end service, aiming to maintain a 'no noticeable wait' standard.
- We acknowledge and promote specials and offers to enhance customer engagement.
Essential Qualifications:
- We possess a friendly and outgoing personality, which enables us to build strong relationships with customers.
- We are able to work collaboratively with colleagues and communicate effectively to achieve common goals.
- We possess strong customer service and selling skills, which allow us to provide exceptional experiences for customers.
- We must be at least 18 years old to meet the minimum age requirement for this role.
- We are physically capable of lifting up to 25 pounds consistently and 50 pounds occasionally.
- We are willing to perform tasks that require bending, kneeling, and standing for extended periods.
- We are able to push or pull loaded grocery carts unassisted.
- We have the ability to climb ladders and balance on step stools as needed.
Workplace Expectations:
- We work safely and efficiently under various conditions to ensure a secure environment for ourselves and our customers.
- We are flexible and adaptable, adjusting to changing temperatures and weather conditions.
