What are the responsibilities and job description for the Inside Sales Representative position at Raymond Building Supply?
Founded in 1957, Raymond Building Supply supplies specialty building materials to customers across southwest Florida, operating multiple locations in the state, including custom millwork, wall panel and truss manufacturing facilities. Raymond's operations also include Jones Lumber, with locations in Boca Raton and Fort Pierce, and LouMac Distributors in Fort Myers.
A Brief Overview
The Inside Sales Representative assists with new and existing customer sales and provides product support to outside sales representatives. This position provides quotes and product dimension information, both in person and over the phone.
What you will do
Respond to customer inquiries regarding product selection, placement of orders, prices and quotations, complaints, and scheduling of deliveries and installations.
Initiate telephone calls to customers to generate sales.
Obtain orders from customers and sales representatives; enter work order, credit return, return authorization, pick ticket, and service request; file paperwork accordingly.
Coordinate purchase and delivery of special products. Obtains information on pricing specifications, uses and availability.
Manage schedules for project by coordinating with outside sales, jobsites, and assigned customers.
Maintains stock levels on the sales floor and in the stockroom.
Researches credits, returns, and late payments as needed.
Check on back orders and resolve any outstanding issues; solve billing problems and compile data for closing.
Handles special orders and advanced pricing; assist with pricing and special price lists.
Develop and grow professional relationships with customers.
Resolve jobsite issues and customer problems.
Comply with Company's attendance policy by maintaining regular and predictable attendance.
Education Qualifications
High School Diploma or GED required.
Experience Qualifications
1-3 years of experience in building material industry with basic knowledge of product and application required.
1-3 years of inside sales experience preferred.
Skills and Abilities
Ability to operate computer, calculator and cash register.
Knowledge of building supplies, applications, related equipment, and / or construction industry.
Good interpersonal and customer relations skills and excellent oral and written communication skills.
Should be familiar with inventory and inventory control.
Must be able to walk throughout yards, plants and offices.
Competencies
Accountability - holding self and others accountable to meet commitments.
Collaborates - Building partnerships and working collaboratively with others to meet shared objectives
Courage - Stepping up to address difficult issues, saying what needs to be said
Business Insight - Applying knowledge of business and the marketplace to advance the organization's goals
Financial Acumen - Interpreting and applying understanding of key financial indicators to make better business decisions
Builds Networks - Effectively building formal and informal relationship networks inside and outside the organizations
Persuades - Using compelling arguments to gain the support and commitment of others
Travel Requirements
50% Travel, must be able to drive.
Raymond Building Supply , a Division of US LBM Holdings, LLC is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, marital status, military status, order of protection status, or any other legally recognized protected basis under federal, state, or local law.
