Branch Operations Specialist

Essential Duties and Responsibilities

• Acts as a liaison between home office departments and the branch offices to research and resolve escalated issues regarding clients’ accounts communicated via phone, correspondence, email and online inquiries; follows the issue all the way through resolution and final communications.
• Determines best method to resolve issues to ensure client satisfaction and adherence to company policies.
• Follows up, either verbally or in writing, to ensure client satisfaction.
• Responds to incoming inquiries related to qualifications, instructions or paperwork requirements for various programs.
• Addresses inquiries pertaining to operational policies and procedures and relay policies that govern the procedures handled at the retail level.
• Communicates and coordinates with Registrations, Sales Management and Compliance Departments to monitor branch and FA status.
• Acts as liaison for the branches by explaining the many different systems used and directing the FA to the appropriate systems needed.
• Works with branches and the Asset Management Services team to ensure independent branches are approved for certain account types based upon analysis done by the associate.
• Serves as main point of contact for certain firm initiatives, changes, or unexpected events. Examples are changes to account fees, trade fees, statement and reports
• Acts as the liaison for the Attorney of the Day process.
• Responds to FA questions and concerns about the statements and confirms.
• Must understand and be able to interpret all products and information on various types of statements.
• Handles fee waiver questions for the branch.
• Makes decision based on each case and unique circumstances.
• Works with branches and advisors on the cost of doing business (trade related costs).
• Acts as the main point of contact when BCP events arise for the independent branches.
• Performs other duties and responsibilities as assigned.

Knowledge, Skills, and Abilities

Knowledge of:

• Basic office and branch practices, procedures and methods.
• Account types and industry operations in general.
• Back office systems.

Skill in:

• Organizational and time management skills sufficient to prioritize workload, handle multiple tasks, and meet deadlines.
• Operating standard office equipment and using required software applications to produce correspondence, presentations, electronic communication and spreadsheets.
• Detail orientation to ensure quality standards are met without impairing workflow.
• Follow-up to ensure resolution and completion of tasks.

Ability to:

• Provide a high level of customer service in a calm, courteous and professional manner.
• Establish and maintain effective working relationships at all levels of the organization.
• Organize, manage and track multiple detailed tasks and assignments with frequently changing priorities in a fast-paced work environment.
• Use effective oral and written communication skills sufficient enough to communicate and interact effectively with Financial Advisors and branch associates.
• Constructively work under stress and pressure when faced with high workloads and deadlines.
• Ability to handle situations that require de-escalation in high volume circumstances.
• Ability to multi-task between several different functions daily.
• Bachelor’s degree or equivalent with at least two (2) years of securities related experience.
• Minimum of High School Diploma or Equivalent

This is the pay range that Magnit reasonably expects to pay for this position: $18.10/hour - $24.10/hour

Benefits: Medical, Dental, Vision, 401K