IT Manager (Command Center)

Job Description

This position will follow our hybrid work model, we expect the selected candidate to be in office 2-3 days a week(10-12 days a month ) at the following office location: St. Petersburg, FL.

Summary:

This position will lead the Raymond James Command Center, the central monitoring hub for the firm's production environment. It manages a team in charge of complex enterprise technology solutions. Leads team that is the primary support and central point of contact on large or multiple systems with significant impact across the firm. Extensive contact with internal customers, other technology professionals, and vendors is required to identify, research, analyze, and resolve system issues and problems. Applies specialized domain knowledge in monitoring, assessing, analyzing, and/or evaluating processes and data. Drive a technical team to recover services during service disruptions or outages to key technology platforms/applications. Incumbents must have in-depth knowledge of development tools and language and be able to work closely with business partners to define requirements for systems applications.

Responsibilities

• Drives IT solutions to ensure they meet the business needs balanced with a pragmatic and integrated approach to the design of technical solutions. Understands and applies enterprise-wide thinking to individual departmental requests for IT investments to ensure end-to-end process and data integration are achieved.

• Leads projects to successful completion as defined by predetermined project success criteria, including those established by the business, capital expenditure, and budget requirements.

• Influences the prioritization of business unit technology projects, optimal project structure, and project administration to ensure strategic business objectives are met, and risk is managed.

• Focuses on workforce management to accurately capture IT resource capacity involving resources (internal and/or external), processes, and practices.

• Develops and maintains development methodology (templates, processes, and deliverables) and ensures all IT resources understand their responsibilities in this process.

• Partners with the Architecture Team to assess how technologies can best streamline processes and/or add business value.

• Provides quick project turnarounds and flexibility by leveraging SDLC methodology and industry best practices.

• Remains up to date on key technology, business, and industry trends.

• Develops budget/ annual goals and objectives; holds the organization accountable for attaining goals and objectives.

• Performs other duties and responsibilities as assigned.
  

Skills

• Create/maintain a competitive organization by attracting, developing, and retaining talent to ensure people with the right skills & motivations are in the right place at the right time to meet business needs.

• Build a cohesive team, and develop structure & direction to meet or exceed customer needs.

• Leverage systems & processes to attract, develop & retain talented individuals.

• Provide feedback, empowerment, and coaching to help others excel in current and future job responsibilities.

• Create a trusting work environment where people can realize their full potential.

• Enhance Client Experience

• Build and maintain strong internal and external relationships. Enhances the customer service experience to drive competitive advantage.

• Ensure customer perspective is the driving force behind business decisions and activities.

• Ensure customer solutions, practices, and procedures are carried out and achieve their objectives.

• Build strategic partnerships within the organization to collaboratively execute business goals.

• Interact with others in a way that promotes openness & trust and gives confidence in one's intentions.

Advance Strategic Opportunities.

• Gain competitive advantage by developing, supporting, and/or promoting innovative strategies, products, or processes that align with the firm's vision and goals and enhance the firm's reputation/brand.

• Identify and drive organizational changes needed to adapt to changing customer and market demands.

• Establish and commit to long-term business direction and set meaningful performance objectives that align with values & strategies.

• Communicate information in a compelling way that drives others to achieve team and firm goals.

• Encourage others to seek opportunities for different and innovative approaches to addressing problems and opportunities.

• Drive High Performance

• Execute business and organizational objectives that build and support sustained revenue growth, maximize firm results, and effectively leverage people/processes

• Use customer-centric approaches for choosing courses of action or developing appropriate solutions.

• Align communication, accountability, resources & processes to ensure strategic priorities yield measurable and sustainable results

• Tenacious work to deliver team goals with the greatest potential for producing positive business results.

• Establish high standards and challenging goals for individual, team, and organizational accomplishment.

• Occasionally work a non-standard schedule, including nights and/or weekends, and/or have on-call responsibilities.

Education

Bachelor's: Computer and Information Science (Required), Bachelor's: Data Science, Bachelor's: Information Technology

Work Experience

Manager Experience - 3 to 6 years

Certifications

Travel

Less than 25%

Workstyle

Hybrid

At Raymond James our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firm's core values of client-first, integrity, independence and a conservative, long-term view.

We expect our associates at all levels to: - Grow professionally and inspire others to do the same - Work with and through others to achieve desired outcomes - Make prompt, pragmatic choices and act with the client in mind - Take ownership and hold themselves and others accountable for delivering results that matter - Contribute to the continuous evolution of the firm

At Raymond James - as part of our people-first culture, we honor, value, and respect the uniqueness, experiences, and backgrounds of all of our Associates. When associates bring their best authentic selves, our organization, clients, and communities thrive. The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs.

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