What are the responsibilities and job description for the Lead IT Systems Administrator position at Raymond James Financial Services?
This position will follow our hybrid work model, we expect the selected candidate to be in office 2-3 days a week at one of the following office locations : St. Petersburg, FL Job Summary Engineer will be working to improve the stability and efficiency of our SiteCore platform and additional technologies that support our public and private facing company websites. Works as a liaison between IT Marketing software team and Raymond James infrastructure work centers. Acts as primary subject matter expert and central point for current operations, upgrades, and system improvements that impact the SiteCore application and company facing sites. Extensive contact with internal customers, other technology professionals, and vendors is required to identify, research, analyze, and resolve system issues and problems. Takes the role of primary resource for complex or escalated issues and may provide direction and guidance to team members and other work centers in IT. Applies specialized business knowledge and technical skills to significant deliverables and projects that involve multiple IT departments, business units and have enterprise impact. Handles complex problems independently and demonstrates analytical thinking. Is able to make judgements and recommendations based on the analysis and interpretation of data. Essential Duties and Responsibilities
- Manages and maintains complex systems.
- Performs implementations and upgrades in compliance with security guidelines.
- Ensures availability, security and integrity of assigned systems.
- Assist with designing and deploying monitors for systems, including setting alerts and self-remediation to maintain the stability of the environment and monitoring error logs. Troubleshoots or escalates issues as needed.
- Evaluates and identifies ways to automate, streamline, and improve day-to-day maintenance and administrative practices and partners with other work centers to achieve desired results.
- Installs or coordinates installation of patches and releases on development, test, pre-production, and production systems.
- Ensures adherence to Service Level Agreements regarding application availability.
- Serves as central point of contact and as a liaison to other IT departments and vendors regarding installations, server maintenance, licensing and upgrade issues.
- Effectively manages communication between end users, vendors, and IT departments to solve production, pre-production, test, and t environment problems quickly.
- Creates and maintains accurate system run book for assigned systems.
- Maintains current description and documentation of application configuration, including tracking and documenting any changes to environments.
- Assists in capacity planning, performance monitoring and tuning on assigned systems.
- Participates in business continuity and disaster recovery planning, including assisting with fault tolerance and disaster recovery plans.
- Performs other duties and responsibilities as assigned.
- Engages in training team members to provide improved analytics on system performance and provide improved dashboarding and single pane of glass to evaluate systems to admins and customers.
