What are the responsibilities and job description for the Loan Ops Residential Portfolio Manager position at Raymond James Financial Services?
Job Description
Job Summary
Under general supervision, uses specialized knowledge and skill obtained through education and / or work-related experience to act as portfolio manager of residential loans and supervise others. Utilize credit and critical thinking skills associated with amendments, modifications, release of collateral for retail loans. Audit, book, analyze, administer, and reconcile retail, loans, including Residential Mortgages, Home Equity Lines of Credit and Securities Based Lines of Credit. Follows established procedures to perform a variety of tasks requiring some evaluation, originality or ingenuity in making decisions. Regular contacts with internal and external customers are required to obtain, clarify or provide facts and information and / or identify, research, and resolve problems.
Essential Duties and Responsibilities
- Maintains loans in servicing system according to pre-established procedures.
- Process amendments / modifications to retail loan accounts.
- Handling escalations via phone / email / contact management system through to resolution.
- Executes on loan servicing responsibilities related to the maintenance and monitoring of retail loans.
- Establishes parallel monitoring processes and controls, as necessary, to ensure regulatory requirements are met.
- Ability to review financial statements, credit reports and applicable ratios.
- Prepares or reviews for accuracy, standard legal documents.
- Monitors securities collateral adequacy and performs margin call steps if necessary.
- Monitors bank portfolio and performs default administration or monitoring of default administration activity, and reporting thereof.
- Assists customers with inquiries, servicing requests, or problems.
- Review / analyze real estate appraisals in connection with modifications / amendments.
- Make recommendations for modifications / collateral releases to Credit Risk.
- Performs supervisory activities, including identifying performance problems and seeking guidance for remedial action; reviewing performance; and participating in interviewing and selecting staff.
- Coaches and mentors subordinates, identifies training needs and recommends development programs.
- Performs other duties and responsibilities as assigned.
Knowledge of
Skill in
Ability to
Education
Bachelor's : Accounting, Bachelor's : Business Administration, Bachelor's : Finance
Work Experience
General Experience - 7 to 12 months
Certifications
Travel
Less than 25%
Workstyle
Hybrid
At Raymond James our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firm's core values of client-first, integrity, independence and a conservative, long-term view.
We expect our associates at all levels to :
At Raymond James - as part of our people-first culture, we honor, value, and respect the uniqueness, experiences, and backgrounds of all of our Associates. When associates bring their best authentic selves, our organization, clients, and communities thrive. The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs.
Raymond James Bank is an EOE / AA and VEVRAA Federal Contractor
Priority will be given to protected veterans
EOE / AA : Female / Minorities / Disabled / Protected Veterans / LGBT
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