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Hotel Front Desk Supervisor / Guest Service Supervisor

Raymond Management Company
Fort Worth, TX Part Time
POSTED ON 4/5/2025
AVAILABLE BEFORE 5/4/2025
Job Details

Description

Position: Guest Service Supervisor

Starting Salary Range: $18.00-$19.00/hour or more based on experience.

Wage Increases: New hires can earn wage increases at 30, 60, 90 days & 6 months.

Employment Type: Part-Time

Shift: Nights and weekends are required

Application Deadline: April 11, 2025

Lee abajo para ver en español.

Are you passionate about hospitality and enjoy leading a team to provide excellent guest service? Do you have strong organizational and communication skills, and the ability to manage front desk operations? We’re looking for a Guest Service Supervisor to oversee the guest experience, ensuring smooth operations, and providing leadership to the front desk team.

We Offer

Team Culture: We work as a team and take pride in supporting each other every day

Training and Growth: We provide on-the-job training and support career growth within the company

Employee Recognition: We celebrate achievements and recognize the hard work of our team members

Benefits For All Teammates

Paid vacation, sick, bereavement, & jury duty

Holidays paid at time & ½ when worked

Travel with hotel room discounts

Teammate referral bonuses

Paid time off to volunteer in your community

Employee Assistance Program with mental health resources

Additional Benefits For Full-Time Teammates

Affordable health, dental, & vision plans for you and your family

Low-cost accident, critical illness, & hospital coverage

Flexible spending plans options

401(k) retirement plans with company contribution

What You’ll Do

Supervise daily operations at the front desk, including check-ins, check-outs, and guest inquiries.

Lead and train front desk staff, providing guidance on guest service, conflict resolution, and team collaboration.

Collaborate with other departments, such as housekeeping and maintenance, to ensure seamless guest experiences.

Address guest concerns and resolve any issues promptly and professionally.

Monitor guest satisfaction and ensure all team members are aligned with hotel service standards.

We’re Looking For

Strong leadership and organizational skills, with experience in guest services or hospitality management.

Excellent communication and problem-solving skills.

A passion for providing outstanding customer service and creating memorable guest experiences.

Previous supervisory experience in hospitality is preferred, but we’re happy to train the right candidate!

Apply Today!

At Raymond Management, we prioritize a team-centered culture where every member is valued, supported, and empowered to create high quality experiences for both teammates and guests. If you're ready to be part of a team that cares for its people, apply today! We manage an award-winning portfolio of Hilton and Marriott hotels across the U.S. and look forward to welcoming you.

At Raymond Management Company, respect is the foundation of our culture. We treat everyone equally, embrace diversity, and value each person’s perspective and wellbeing.

¿Te apasiona la hospitalidad y disfrutas liderar a un equipo para brindar un excelente servicio al huésped? ¿Tienes fuertes habilidades organizativas y de comunicación, además de la capacidad de gestionar las operaciones de recepción? Estamos buscando un Supervisor de Servicio al Huésped para supervisar la experiencia del huésped, asegurando operaciones fluidas y proporcionando liderazgo al equipo de recepción.

Lo Que Ofrecemos

Cultura de equipo: Trabajamos en equipo y nos enorgullecemos de apoyarnos mutuamente cada día.

Capacitación y crecimiento: Proporcionamos capacitación en el trabajo y apoyamos el crecimiento profesional dentro de la empresa.

Reconocimiento de empleados: Celebramos los logros y reconocemos el arduo trabajo de nuestros miembros del equipo.

Beneficios Para Todos Los Empleados

Vacaciones pagadas, días por enfermedad, duelo y jurado

Días festivos pagados a tiempo y medio cuando se trabajen

Descuentos en habitaciones de hotel al viajar

Bonos por referir nuevos empleados

Tiempo libre pagado para hacer voluntariado en tu comunidad

Programa de Asistencia al Empleado con recursos de salud mental

Beneficios Adicionales Para Empleados De Tiempo Completo

Planes de salud, dental y visión accesibles para ti y tu familia

Cobertura de bajo costo para accidentes, enfermedades críticas y hospitalización

Opciones de planes de gasto flexible

Planes de jubilación 401(k) con contribución de la empresa

Lo Que Harás

Supervisar las operaciones diarias en la recepción, incluyendo check-ins, check-outs y consultas de los huéspedes.

Liderar y capacitar al personal de recepción, brindando orientación sobre el servicio al huésped, resolución de conflictos y colaboración en equipo.

Colaborar con otros departamentos, como limpieza y mantenimiento, para asegurar experiencias perfectas para los huéspedes.

Abordar las inquietudes de los huéspedes y resolver cualquier problema de manera rápida y profesional.

Monitorear la satisfacción de los huéspedes y asegurarse de que todos los miembros del equipo estén alineados con los estándares de servicio del hotel.

Lo Que Buscamos

Fuertes habilidades de liderazgo y organización, con experiencia en servicio al huésped o gestión hotelera.

Excelentes habilidades de comunicación y resolución de problemas.

Pasión por brindar un servicio al cliente sobresaliente y crear experiencias memorables para los huéspedes.

Experiencia previa en supervisión en hospitalidad es preferible, pero estamos dispuestos a capacitar a la persona adecuada.

¡Aplica hoy!

Priorizamos una cultura centrada en el equipo, donde cada miembro es valorado, apoyado y empoderado para crear experiencias de alta calidad tanto para los compañeros como para los huéspedes. Si estás listo para formar parte de un equipo que se preocupa por su gente, ¡aplica hoy! Administramos un portafolio galardonado de hoteles Hilton y Marriott en los EE. UU. y esperamos darte la bienvenida.

En Raymond Management Company, el respeto es la base de nuestra cultura. Tratamos a todos por igual, abrazamos la diversidad y valoramos la perspectiva y el bienestar de cada persona.

Salary : $18 - $19

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