What are the responsibilities and job description for the Parts Specialist position at Raymond Storage Concepts, Inc.?
Raymond Storage Concepts (RSCI) is a leading provider of customized material handling solutions, dedicated to warehouse and fleet optimization. Covering Ohio, Kentucky, Southeast Indiana and West Virginia, Raymond Storage Concepts is an authorized sales and service center for Raymond Corporation, a global leader in materials handling technology, expertise and support. Headquartered in Cincinnati, we service our clients through a network of regional locations, including Columbus and Louisville.
For additional information on Raymond Storage Concepts, please visit www.raymondsci.com.
Position Overview
Reporting to the Parts Support Manager, the Parts Specialist is responsible for the processes involved with selling parts and supplies to RSCI customers and providing technical support. Responsibilities will also include placing orders, customer invoicing, and inventory maintenance. Accurately follows procedures as illustrated in the parts operating manual. Assist RSCI service technicians with parts requirements and inquiries. This position promotes the dealership in general, and provides polite, professional and prompt service to RSCI customers and service technicians.
Key Responsibilities (including, but not limited to):
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For additional information on Raymond Storage Concepts, please visit www.raymondsci.com.
Position Overview
Reporting to the Parts Support Manager, the Parts Specialist is responsible for the processes involved with selling parts and supplies to RSCI customers and providing technical support. Responsibilities will also include placing orders, customer invoicing, and inventory maintenance. Accurately follows procedures as illustrated in the parts operating manual. Assist RSCI service technicians with parts requirements and inquiries. This position promotes the dealership in general, and provides polite, professional and prompt service to RSCI customers and service technicians.
Key Responsibilities (including, but not limited to):
- Learn, know, and understand the parts operations manual
- Read catalogs or computer displays to determine replacement parts needed as well as pricing
- Determine replacement parts needed according to inspection of old parts, customer requests, or customer description of malfunction
- Prepare parts counter sales orders
- Receive cash payment, or obtain credit authorization
- Advise customers of substitute parts when identical replacements are not available
- Advise customers of additional items needed to complete repair (Up-sell)
- Examine returned parts for defects and exchange or issue credit
- Prepare quotes for customers
- Receive and process parts and supply orders from RSCI’s customers, including over the counter and through the service department
- Provide parts support and service to RSCI’s customers and service technicians via phone, email and in person
- Promote Raymond parts and RSCI’s products and services
- Place orders with Raymond and supplying vendors
- Provide purchase orders for technicians
- Expedite backorders and provide delivery information to all necessary parties
- Work with suppliers on parts ordering, pricing, and back orders
- Perform other duties as assigned by Corporate Parts Supervisor or branch Parts Lead
- General mechanical aptitude
- Strong customer service focus and communication skills
- Ability to read, understand and follow standard operating procedures from manual
- Basic knowledge of Microsoft Office software
- Must maintain a clean driving record, as the position involves occasional travel
- Must work well independently and in team environment
- Must be a driven and self-motivated individual
- Must be able to prioritize tasks, with since of urgency when needed
- Must be able to multi-task
- Competitive benefit package including medical, dental, vision, life, FSA & disability
- 401k retirement plan with company match
- Training development program and opportunities for advancement
- Company Paid Short-term disability insurance
- Employee Discount Program
- Volunteer Time Off
- Paid Time Off
- Referral Bonus
- Fun, competitive & team-oriented company culture
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