Field Service Technician

Do you enjoy troubleshooting and maintaining electrical equipment? Do you enjoy working on your own, but still want to be part of a team? How about having customers that you build a relationship with? How about a company supplied van and gas card? Add to that a company that continues to operate with the same core values focusing on concern for our customers, employees and vendors since the day it was started, and you have an opportunity of a lifetime. That is why our employees choose to stay at Raymond for so long.

Raymond West offers paid training, benefits, 401k match, profit sharing, tools, x4/10 schedule options, career development and more. We are looking for a Field Service Technician to join our service team! The primary objectives of the Service technician are (1) the proficient repair and service of the customer's equipment, (2) to maintain good communication and working relationships with customers, peers, and management, (3) to represent and sell the entire company, (4) Maintain and exceed productivity goals (5) work within all safety guidelines established by Raymond West and OSHA.

Duties and Responsibilities:

Primary duties and responsibilities will vary with the specific position. Typical and responsibilities are listed below. This list is not inclusive.

• Repair all types of equipment that Raymond West sells and services.
• Maintain a profitable billing level.
• Communicate with assigned Field Supervisor.
• Complete all paperwork transactions in a timely, neat, accurate and orderly fashion.
• Communicate all options to customers before proceeding with work.
• Have the necessary tools to perform repair and scheduled service work.
• Complete jobs within quoted time limits when applicable. Maintain a clean and orderly (inside and outside) vehicle.
• Maintain an accurate assigned parts inventory, if applicable.
• Maintain good working knowledge of customers and equipment in assigned areas.
• Maintain an acceptable driving record as established by the company’s insurance carrier.
• Account for 100% of available time during working hours.
• Must follow safety procedures and use good judgment in regard to safety.
• Must be willing to work out of town as necessary.
• Establish a positive rapport with customers.
• Perform other specific duties and projects as assigned by the Service Supervisors or Managers.

Required Skills/Abilities:

• Excellent written and verbal communication skills
• Ability to read, write and speak English fluently.
• Excellent Organizational Time Management skills
• Proficient in Microsoft office Suite and similar software
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to speak effectively before groups of customers or employees of an organization.
• Must be willing to work off-hours as specific needs dictate and willing to assume more responsibility as required.
• Ability to deal with customers on a face-to-face basis.
• Must have working knowledge of basic D.C. electricity, basic A.C. electricity, internal combustion, and diesel engines.
• Ability to write routine reports and correspondence.
• Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form.
• Must possess a valid driver’s license with no more than the allowable level of points on record, if applicable.
• Maintain personally owned tools according to approved minimum tool list.
• Maintain additional tools as required by duties and certification level.
• Must have working knowledge of hydraulic systems.
• Must have mechanical abilities.
• Must maintain a clean, neat, and professional appearance.

Education/Experience:

Minimum Education and Experience: Determined by position.

• High school diploma, general education degree (GED) or equivalent.
• Minimum of 3 years breakdown experience or comparable service experience; or equivalent combination of education and experience.

Travel Requirement:

• This position will be based in the field and require daily travel within assigned territories.
• Technicians will be provided a company vehicle and a company Fuel Card to pay for vehicle expenses.
• Must be able to be insured by Raymond West.

Physical Requirements:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Position is non-sedentary.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
• The employee is regularly exposed to moving mechanical parts.
• Position will be required to go onto job sites to perform duties where construction is underway.
• The employee must frequently lift and/or move up to 50 pounds.
• The position will require employee to use hands to finger, handle, or feel and reach with hands and arms.
• Position requires the employee to climb/balance/stoop/kneel/crouch and crawl.
• The employee is frequently exposed to outside weather conditions and risk of electrical shock.
• The employee is occasionally exposed to wet and/or humid conditions; high, precarious places; fumes or airborne particles; toxic or caustic chemicals; extreme cold; extreme heat; and vibration.
• The noise level in the work environment is sometimes loud.

Qualified candidates must be able to pass a pre-employment physical and drug screen.

Raymond West provides medical, dental, vision, 401k with company match, flexible spending accounts, disability insurance, life insurance, personal time off, holiday pay and a great team to work with!

Check us out at www.raymondwest.com. Raymond West has a great group of loyal and hardworking employees who help us maintain our exemplary level of sales and service.